Technology Specialist
About The Position
The Science Museum of Virginia is looking for a Technology Specialist who brings a collaborative, solution-focused mindset and a passion for exceptional service. In this hands-on role, you’ll keep technology running across the Museum—from troubleshooting at a colleague’s desk to supporting audiovisual systems and developing creative solutions that keep workflows moving smoothly. You’ll be a trusted technology resource for staff and visitors, primarily based in Richmond, with occasional travel to the Northern Virginia Science Center and Danville Science Center. You’ll also assist the agency with state technology compliance efforts in accordance with Virginia Information Technologies Agency (VITA) standards. If you’re energized by technology, teamwork, and making a real impact every day, we’d love to meet you.
Requirements
- Demonstrated experience diagnosing and resolving desktop hardware, software, peripheral, network, and connectivity issues
- Installing, configuring, and maintaining printers and related devices
- Supporting Windows, Linux with a particular emphasis on macOS, and mobile operating systems, with particular emphasis on macOS
- Working knowledge of networking fundamentals, including LAN/WAN, wireless infrastructure, VLANs, and basic network troubleshooting
- Experience supporting technology and AV systems, including installation, maintenance, troubleshooting, documentation, and decommissioning
- Ability to research and implement technology solutions
- Ability to provide timely customer support
- Ability to effectively troubleshoot remotely
- Ability to travel to the Northern Virginia Science Center as needed for on-site support
- Demonstrated ability to collaborate with IT teams
- Demonstrated ability to support AV needs for meetings and events
- Demonstrated ability to maintain thorough technical documentation
Nice To Haves
- Experience with cross-training and collaborating with department members to support consistent, high-quality service across all locations
Responsibilities
- Troubleshooting technology at a colleague's desk
- Supporting audiovisual systems
- Developing creative solutions that keep workflows moving smoothly
- Assisting the agency with state technology compliance efforts in accordance with Virginia Information Technologies Agency (VITA) standards
- Diagnosing and resolving desktop hardware, software, peripheral, network, and connectivity issues
- Installing, configuring, and maintaining printers and related devices
- Supporting Windows, Linux with a particular emphasis on macOS, and mobile operating systems
- Supporting technology and AV systems, including installation, maintenance, troubleshooting, documentation, and decommissioning
- Researching and implementing technology solutions
- Providing timely customer support
- Troubleshooting remotely
- Traveling to the Northern Virginia Science Center as needed for on-site support
- Collaborating with IT teams
- Supporting AV needs for meetings and events
- Maintaining thorough technical documentation
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible Spending Account (FSA)
- Health Reimbursement Arrangement (HRA)
- Health Savings Account (HSA)
- Life insurance
- 457 plan
- Pension plan
- Short-term disability
- Long-term disability
- Employee assistance program
- Generous paid time off policy
- Vacation leave
- Four days family & personal leave
- Eight sick days per year
- 12 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
