Technology Systems Enablement Specialist

Forrester•Washington, DC

1d•Hybrid

About The Position

The Technology Systems Enablement Lead supports the management, optimization, and adoption of core business systems and tools within the Technology department. This role partners with cross‑functional teams to ensure project and development management platforms such as Jira and Airtable are well‑configured, easy to use, and aligned to business needs. The role also focuses on improving visibility through dashboards and reporting, bringing data together from multiple sources, and supporting technology adoption through hands‑on training and enablement. This includes creating practical training materials, leading tool walkthroughs and onboarding sessions, and facilitating office hours, if needed. Candidates should be comfortable speaking to and facilitating sessions for small to medium‑sized groups, both virtually and in person. The position supports enablement for both existing platforms and emerging technologies, including AI tools such as Copilot or Claude, with an emphasis on real‑world use cases and best practices. This role is well‑suited for someone who enjoys working at the intersection of systems, data, and people, and who brings clear communication, approachability, and a strong interest in helping others adapt to new and emerging technology. This candidate must be adaptable to a rapidly changing technology landscape and comfortable adjusting priorities, tools, and approaches as platforms evolve. This role reports to the Director of Technology Operations.

Requirements

A bachelor's degree
5+ years of relevant experience in systems administration, business operations, analytics, or technology operations
Hands-on experience administering Jira and Airtable in a business environment, or comparable project / development tracking tools
Experience creating dashboards or reports to support operational visibility
Strong communication skills with the ability to explain technical concepts to non-technical audiences
Comfort leading or facilitating training sessions and user enablement activities
Familiarity with AI or generative AI tools such as Claude, Copilot, or similar platforms
Strong organizational skills and attention to detail

Responsibilities

Administer and maintain Jira and Airtable, including user access, permissions, workflows, and configurations
Support intake workflows, forms, dashboards, and reporting to meet business needs
Perform routine audits, cleanup, and documentation to ensure systems remain reliable and scalable
Troubleshoot issues, coordinate with vendors as needed, and track resolutions
Design and maintain dashboards that provide clear visibility into operations, usage, and key metrics
Bring data together from multiple systems into a single source of truth where possible
Work with Technology leadership to define reporting needs and ensure dashboards are relevant, accurate, and actionable
Continuously improve reporting and data structures to support decision-making
Develop and deliver training materials such as guides, walkthroughs, dashboards, and live sessions
Serve as a point of contact for onboarding new users to tools and platforms
Support adoption of new technologies, including AI tools like Claude, by helping users understand practical use cases and best practices
Proactively learn new and emerging tools and assess how they can support business needs
Collaborate with stakeholders to roll out changes, enhancements, and new capabilities
Support professional communications for the Technology department, including system updates, enablement announcements, training promotions, and process changes
Draft clear, audience‑appropriate written communications for distribution across the organization
Partner with Technology leadership to ensure messaging is accurate, consistent, and aligned to business priorities
Help translate technical concepts, system changes, and emerging technology capabilities into clear, actionable information for non‑technical audiences
Contribute to documentation, FAQs, and internal knowledge resources that improve transparency and understanding