Technology Support Technician

Agama Solutions • Pompano Beach, FL

3d • Onsite

About The Position

Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-through.

Requirements

• Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
• Ability to lift 50 pounds
• IT Enterprise experience is preferred
• High school diploma or equivalent
• Ability to learn new systems and software in a fast-paced environment
• Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change
• Ability to manage multiple priorities and work independently or as part of a team
• Capacity to perform in high-pressure situations, with strong organizational and time-management skills

Nice To Haves

• Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
• Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
• additional certifications or relevant education is a plus

Responsibilities

• Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
• Assists in coordinating audiovisual setups and video conferencing support
• Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM)
• Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed
• Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software
• Collaborate and assist with other areas of the IT department on projects and initiatives
• Participate in after-hours (evening & weekend) on-call rotation
• Travel to remote locations to provide support, as needed
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED