Technology Support Technician

UNC-Chapel Hill • Chapel Hill, NC

3d • Hybrid

About The Position

This Technology Support Technician-Advanced position will support and enhance the secure, efficient, and compliant use of technology across Kenan-Flagler Business School by serving as a technical and information security resource within the School’s IT organization. This role provides advanced support for Microsoft 365 administration including configuration, policy deployment, data governance, and user enablement and ensures that cloud collaboration platforms such as Teams, SharePoint, and OneDrive are optimized for secure and effective academic and business operations. The position plays a key role in strengthening the School’s information security posture through hands-on participation in risk assessments, security incident response, user onboarding, and awareness initiatives in coordination with the Director of Information Security and the University’s Information Security Office. It also contributes to business systems analysis and digital transformation efforts by helping to evaluate, configure, and automate processes using Microsoft 365, Power Platform, and other enterprise tools. By combining technical expertise, customer service, and security awareness, this position helps ensure that Kenan-Flagler faculty, staff, and students can leverage technology safely and effectively in support of the School’s teaching, research, and administrative mission.

Requirements

• Technical expertise
• Customer service skills
• Security awareness

Responsibilities

• Provide advanced support for Microsoft 365 administration including configuration, policy deployment, data governance, and user enablement.
• Ensure cloud collaboration platforms such as Teams, SharePoint, and OneDrive are optimized for secure and effective academic and business operations.
• Participate in risk assessments, security incident response, user onboarding, and awareness initiatives.
• Contribute to business systems analysis and digital transformation efforts by evaluating, configuring, and automating processes using Microsoft 365, Power Platform, and other enterprise tools.
• Leverage technology safely and effectively in support of the School’s teaching, research, and administrative mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed