TECHNOLOGY SUPPORT SPECIALIST

RCB Bank•Claremore, OK

1d•Onsite

About The Position

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

Requirements

High school diploma or GED
Minimum two (2) years of IT-related experience, including a general understanding of computer hardware, software, and operating systems
Experience diagnosing and resolving hardware and software issues
Basic project management skills with a demonstrated ability to set priorities, schedule projects, and meet deadlines.
Strong commitment to providing superior customer service and teamwork.
Knowledge of hardware and software utilized within a multiple location environment.
Knowledge of networks, servers, PCs, printers, Windows operating systems, Microsoft Office Suite, and voice systems and have a general understanding of gateways, routers, switches and AS 400 operations.
Care about your community and have a desire to be involved.
Regular and reliable attendance
Ability to work varying hours.
Work effectively as a member of a team and independently.
Capable of working harmoniously with diverse personalities of co-workers, staff and customers.

Nice To Haves

Previous IT experience in a banking environment
Associate’s or Bachelor’s degree in computer science, information technology, or related field
CompTIAA+, CompTIA Network+, or Microsoft certifications

Responsibilities

Provide quality support to internal RCB Bank employees by providing tier one coverage for the Information Technology telephone help desk.
Multi-task multiple problems while trying to isolate individual issues and work with internal system operations, application development and vendors to resolve problems.
Respond to inquiries and resolve problems associated with voice response system, computer hardware/software, DVRs, printers, scanners, other equipment as needed and core business applications.
Retain ownership of issues from initiation through resolution using the escalation process, when appropriate, to move issues to the appropriate internal support group or external vendor for resolution.
Create and update procedure manuals and documentation for all activities.
Assist with the administration of branch and departmental software applications, patches, anti-virus updates and software updates.
Analyze recurring problems and communicate trends and inconsistencies to management.
Troubleshoot network access problems; support Vertex application; monitor system error messages; assist with website administration; post messages and images on SharePoint site; assist with SharePoint site administration.
Assist with administration of security profiles for the network (Active Directory), Outlook, AS400/JHA system and physical security of data center.
Provide application and/or technical solutions to business problems to meet customer/business unit needs.