Technology Support Specialist

Caledonia Community School District•Caledonia, MI

1d•Hybrid

About The Position

Participate as an IT team member in the day-to-day technology support needs of the school district. This includes but is not limited to maintenance, monitoring, deployment and end-user support for all devices (including computer hardware, software, peripherals and telecom equipment) that connect to the district technology infrastructure. This position reports directly to the Director of Technology.

Requirements

Associate Degree in related field or 2 years commensurate successful work experience of end-user computer and software support.
Experience providing support to desktop computer users in a network environment; experience in an educational environment preferred.
Demonstrated ability to prioritize, organize, tasks and work independently when needed.
Effectively communicate with a wide variety of people.
Strong interpersonal skills with the ability to work with the department team members, local travel in and around the school district, goal-setting ability, organizational skills, creative problem-solving ability, systematic planning, and the ability to plan for future needs.

Nice To Haves

CompTIA A+ /N+ Certification
Google Certified Educator
Microsoft Certification
General knowledge of a wide variety of educational applications and technologies

Responsibilities

Interacts with all levels of users in the district, including administration.
Works as part of a team, troubleshooting Mac and PC hardware, Chromebooks, software, voice/data network, and A/V problems for individual users.
Performs ongoing software maintenance on network and user machines: installs upgrades and patches, performs preventative maintenance, troubleshooting and resolves hardware and software incompatibility issues.
Ensures accurate inventory of devices, related hardware, software and AV equipment as directed.
Provides technical assistance to users for district supported hardware, software and web applications.
Provide timely equipment status updates.
Maintains accurate service records for all technology support requests.
Maintenance of district computers (including imaging and warranty work) as directed.
Responsible for adhering and enforcing district IT standards and policies while incorporating industry best practices into support operations.
Directly or indirectly assists other groups in IT services to help them complete their specific tasks.
Maintains high levels of internal customer satisfaction with utmost respect and dedication.
Maintains a high level of technical skill and strives to expand on technical knowledge through self-education and district provided educational opportunities.
Other duties as assigned by the Director of Technology