Technology Support Specialist

Bayside Church•Roseville, IL

4d•Onsite

About The Position

The Technology Support Specialist will be responsible for supporting and maintaining various technology systems including Microsoft 365, hybrid Active Directory, databases, hybrid voice systems, wireless networks, IT security, cameras, and other technology systems. This role also involves supporting Apple, Windows, and Linux devices, managing Identity and Access Management (IAM), and providing technical support for the Church Management System (Rock). The specialist will evaluate and implement new technologies, develop technical documentation, and collaborate with clients and team members to solve technical challenges. A strong service-oriented mindset, excellent communication skills, and the ability to work independently are essential. The role requires supporting and living out the mission, vision, and values of Bayside Church, demonstrating a high degree of judgment and discretion, and maintaining open communication with supervisors and the team.

Requirements

College degree or 1 to 3 years of experience
Mac and Windows experience
Mobile Device Management
Participates as a team member with good communication skills.
Basic organizational and time management skills
Able to organize and manage individual schedule and/or workload in a highly dynamic environment.
Strong customer service and communication skills
Love problem solving
Highly annoyed if someone says, "That's not my job"
Self-motivated and can work unsupervised
Able to work under pressure and tight time constraints
Great conflict resolution skills
Love people and are patient and kind
Love God and be a team player in all areas of Bayside Church maintaining a servant heart
Protect the integrity and ministry of Bayside Church
Display a teachable spirit and solid work ethic
Great people and communication skills
Able to be flexible and work in a dynamic changing environment

Responsibilities

Support and maintain Microsoft 365, hybrid Active Directory, databases, hybrid voice systems, wireless networks, IT security, cameras, and other technology systems.
Support Apple technologies, as well as Windows and Linux devices across the organization.
Manage and support Identity and Access Management (IAM), including password management, Multi-Factor Authentication (MFA), and Single Sign-On (SAML SSO).
Provide technical support for the Church Management System (Rock) and related integrations.
Evaluate and implement new technologies that provide creative solutions, improve efficiency, and enhance the technology experience for Bayside users.
Develop, maintain, and organize technical documentation, including system configurations, setup procedures, processes, and troubleshooting resources for IT team reference and training.
Partner with clients, team members, and project managers to understand needs, solve technical challenges, and deliver solutions on time.
Communicate clearly and professionally, both verbally and in writing, with technical and non-technical users.
Take initiative, work independently, and remain internally motivated to achieve excellent results.
Approach technology with a service-oriented mindset, seeking opportunities to make technology more effective, reliable, and awesome for our users.
Support and live out the mission, vision, values, and staff culture of Bayside Church.
Display a teachable spirit and solid work ethic.
Other duties as assigned by the IT Director.