Technology Support Specialist
About The Position
Gideon Hausner Jewish Day School is seeking a full-time, year-round Technology Support Specialist to join the Information Systems Department. This role provides frontline technical support for applications, accounts, and technology used across the school community, focusing on supporting teachers, staff, students, and parents with account provisioning, access, application settings, and troubleshooting across various platforms. The position also involves hands-on support for printers, projectors, classroom presentation technology, and audio/visual needs for school events. Success requires strong technical aptitude, excellent customer service, patience, clear communication, and the ability to learn new systems quickly.
Requirements
- Strong technical aptitude, problem-solving ability, and ability to learn unfamiliar software and systems quickly.
- Excellent customer service, communication, patience, professionalism, and follow-through.
- Ability to support students and adults with a wide range of technical abilities.
- Strong organizational skills and ability to manage multiple requests and priorities in a busy school environment.
- Ability to adapt to various environments and people.
- Relevant education, technical training, certifications, or hands-on experience.
Nice To Haves
- Prior professional technology support experience is preferred but not required.
- Experience with Google Workspace, educational technology platforms, help desk systems, printers, projectors, or A/V systems is helpful but not required.
Responsibilities
- Provide frontline technical support for applications and online services used by Hausner teachers, staff, students, and parents, including Google Workspace and the school’s educational technology and SaaS platforms.
- Provision, modify, and deactivate user accounts; manage routine access permissions and application settings; and assist users with account setup, login, and access.
- Troubleshoot application, authentication, access, and configuration issues, resolving problems directly or escalating them to the Information Systems Manager, system owner, or vendor as appropriate.
- Provide responsive and patient support to users with varying levels of technical experience and maintain practical support and process documentation.
- Troubleshoot and provide routine support for printers, copiers, projectors, displays, speakers, microphones, and classroom presentation technology.
- Assist teachers and staff with classroom technology setup, connectivity, and troubleshooting.
- Set up, test, operate, and troubleshoot A/V technology for all-school assemblies, Back-to-School Nights, Open Houses, meetings, presentations, and other scheduled school and classroom events.
- Assist with other Information Systems Department projects and priorities as assigned by the Information Systems Manager.
Benefits
- medical, dental, and vision insurance
- a 403(b) retirement plan
- long- and short-term disability coverage
- voluntary life and accident insurance
- an employee assistance program (EAP)
- pre-tax commuter and flexible spending account benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
