Technology Support Specialist
Futura Title & Escrow•Boise, ID
•$21 - $25•Onsite
About The Position
Are you passionate about solving tech puzzles and helping people? Join our dynamic IT team as a Technology Support Specialist! Whether you're just starting your career or bringing years of experience, we value your unique perspective and skills.
Requirements
- High School Diploma or equivalent
- Zero to two years of experience in information technology support or a related field; internships and academic projects are considered.
- Basic experience providing technical support to end users.
- Familiarity with Microsoft Office and common productivity tools.
- General knowledge of computer systems, mobile devices, printers, and basic software troubleshooting.
- Strong communication skills and a customer-first approach when assisting users with technical issues.
- Ability to explain technical concepts to non-technical users.
- Attention to detail in documenting support activity and following established procedures.
Responsibilities
- Be the first line of support for tech issues—via phone, email, or in person
- Troubleshoot hardware, software, and network hiccups
- Set up and configure computers, mobile devices, and software
- Use remote tools to assist users across locations
- Keep detailed records in our ticketing system
- Apply updates, perform backups, and support IT maintenance
- Provide friendly, clear training to users
- Escalate complex issues when needed
- Adapt to evolving tech and team needs
Benefits
- Comprehensive healthcare coverage
- Retirement savings plans with company match
- Generous paid time off and holiday
- Professional development and training opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
