Technology Support Specialist

Francis Tuttle Technology Center • Oklahoma City, OK

4d • Onsite

About The Position

The Technology Support Specialist provides first-line technical support to staff and students, troubleshooting hardware, software, telecommunications, A/V, and network issues. The role requires strong problem-solving, communication, customer service, and multitasking skills to provide timely and professional support in a fast-paced environment. Embrace the Francis Tuttle Culture as reflected in the Mission and Vision statements, and continually portray the Core Values: Service, Trust, Aspiration, Respect and Responsibility.

Requirements

• High school diploma or equivalent required.
• CompTIA A+ Core 1 and Core 2 certifications required.
• Must possess a valid Oklahoma driver's license and be able to independently travel to meetings, training locations, and other District campuses.
• Employees must maintain compliance with District driving record policies.
• Ability to understand, prioritize, and consistently meet critical deadlines.
• Ability to manage a high-volume workload and work outside of regular business hours, as needed, to support special projects and meet departmental deadlines.
• Consistently demonstrates exceptional customer service and delivers high-quality work to both internal and external customers.
• Ability to collaborate effectively with both technical and non-technical stakeholders while maintaining a high level of professionalism, responsiveness, and customer service.
• This position requires both possession of a valid Oklahoma Driver's license and the ability to independently drive to meetings, training locations, and other District campuses.
• The employee must also remain in compliance with District driving record policies.

Nice To Haves

• Associates or Bachelor's degree in Computer Science considered a plus.
• CompTIA Network+ certification preferred.
• Prior IT experience in an educational environment preferred.
• Demonstrated ability to work independently, take initiative, and perform effectively with limited supervision and direction.
• Proficiency with Microsoft 365 (M365/O365) applications and foundational knowledge of cloud computing concepts.
• Exceptional verbal communication and interpersonal skills.
• Strong written communication skills, including the ability to communicate clearly and professionally through correspondence and email.
• Ability to thrive in a fast-paced environment while effectively managing multiple tasks, projects, and competing priorities.
• Strong flexibility, time-management, organizational, and problem-solving skills.
• Ability to anticipate needs, demonstrate resourcefulness, and develop strong professional partnerships throughout the organization.
• Strong customer service, documentation, organizational, and time-management skills.

Responsibilities

• Provide first-level technical support for district-issued hardware, software, telecommunications, audio/video systems, and other network-connected technologies across multiple operating system environments.
• Serve as a primary point of contact for end-user technical support, resolving incidents and service requests while delivering exceptional customer service.
• Document, track, and maintain accurate records of incidents, problems, changes, and service requests within the ITS Help Desk ticketing system.
• Diagnose, troubleshoot, and resolve hardware, software, operating system, application, network, and connectivity issues; escalate complex issues to the appropriate support teams when necessary.
• Partner with instructors and departmental stakeholders to assess technology needs and develop customized software images, configurations, and deployment solutions.
• Lead desktop, laptop, and peripheral deployment initiatives, including imaging, configuration, software installation, testing, asset assignment, and lifecycle management.
• Provide technical guidance to employees on hardware, software applications, system functionality, and technology best practices.
• Communicate technical concepts, issues, troubleshooting procedures, and resolutions effectively to users with varying levels of technical proficiency.
• Develop, maintain, and update technical documentation, knowledge base articles, standard operating procedures, configuration records, and troubleshooting guides.
• Support endpoint security and compliance initiatives, including endpoint protection, encryption, patch management, vulnerability remediation, and system updates.
• Collaborate with infrastructure, networking, systems, cybersecurity, and application teams to support technology implementations, upgrades, maintenance activities, and organizational projects.
• Prioritize and manage support requests based on urgency, business impact, and service-level agreements (SLAs) to ensure timely resolution and minimize operational disruption.
• Provide support for district-standard applications and platforms, including Microsoft 365, Outlook, Teams, FT Connect, iVisions, Frontline, and other enterprise systems.
• Participate in on-call rotations and provide after-hours support for maintenance, troubleshooting, incident response, and critical system outages, as required.
• Maintain accurate inventories of hardware, software licenses, warranties, support contracts, and technology assets to support effective lifecycle management and compliance.
• Assist with technology refresh initiatives, equipment replacements, device migrations, and organizational modernization projects.
• Participate in department meetings as needed and provide input, particularly during budget planning and preparation.
• Identify recurring issues and recommend process improvements, automation opportunities, and technology enhancements that improve service delivery and the user experience.
• Ability to be present on the job as described under working conditions and contract details.
• Other duties as assigned.

Benefits

• paid health and dental insurance
• monthly supplemental benefit compensation of $500
• employee leave plan with family friendly work calendar
• 100% contribution into Oklahoma Teachers Retirement System
• The district will match up to 2% of monthly, base salary with a 403b or 457 retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED