Technology Support Specialist
Decatur Independent School District•Decatur, TX
•Onsite
About The Position
The Technology Support Specialist is responsible for customer satisfaction of technology users, problem determination/diagnosis and resolutions, call routing if necessary, logging, and follow-up with customers to ensure satisfaction.
Requirements
- Thorough knowledge of Windows, Mac OS and Apple iOS
- Exposure to both Windows and Macintosh environments
- Proficient in MS Office Suite
- Demonstrated problem solving and troubleshooting skills
- Ability to establish and effective working relationships with others
- Knowledge of how to support both hardware and software in a LAN or WAN based environment
- Proficiency in at least one word processor, one e-mail package and one spreadsheet package
- Experience in at least two of the following: MS Word, Excel, Windows XP, TCP/IP, Filemaker Pro, Cisco routers
Nice To Haves
- Associates Degree or Bachelor of Science/Bachelor of Arts from an accredited college or university in Computer Science or related field preferred
- Apple Macintosh Technician Certification and/or Windows certification a plus
Responsibilities
- Customer satisfaction of technology users
- Problem determination/diagnosis and resolutions
- Call routing if necessary
- Logging
- Follow-up with customers to ensure satisfaction
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
