Technology Support Specialist - Beloit, Wisconsin

TC Networks•Platteville, WI

6d•Onsite

About The Position

Technology Support Specialist - Education is a critical member of the school district's IT department, responsible for providing exceptional technical support to students, teachers, and staff. This position plays a crucial role in ensuring the smooth operation of technology systems and devices used within the school district, including computers, tablets, printers, networking equipment, and software applications. The ideal candidate should possess strong problem-solving skills, excellent communication abilities, and a passion for helping others with technology-related needs.

Requirements

High school diploma or equivalent
Proven experience in providing technical support to end-users, preferably in an educational setting.
Strong knowledge of operating systems (Windows, macOS, ChromeOS), software applications, and educational technology tools.
Familiarity with networking concepts, including IP addressing, DNS, and DHCP.
Excellent problem-solving skills and the ability to think analytically.
Effective verbal and written communication skills, with the ability to convey technical information in a user-friendly manner.
Customer-oriented approach and a commitment to delivering exceptional service.
Ability to work independently and as part of a team in a fast-paced environment.
Basic understanding of IT security best practices.
A passion for technology and a willingness to stay up-to-date with the latest trends and developments in the field.

Nice To Haves

Associate's or Bachelor's degree in a related field is preferred.

Responsibilities

Respond promptly to technology-related inquiries and issues from students, teachers, and staff via ZenDesk, email, or in person.
Provide timely resolutions and escalate complex problems to the appropriate technical teams when necessary.
Set up, configure, and maintain computers, laptops, tablets, and other technology devices used by students and staff.
Install and update software applications as needed.
Assist in troubleshooting network connectivity issues, including Wi-Fi access problems and network printing.
Collaborate with the engineering team to ensure stable and secure network operations.
Help manage user accounts for students, teachers, and staff on various systems, such as the school's learning management system and email platform.
Perform routine maintenance, diagnostics, and repairs on computer hardware and peripherals.
Coordinate with external vendors for warranty repairs when required.
Provide support for audio-visual equipment, interactive displays, projectors, and other classroom technology tools.
Ensure classroom technology is functioning correctly and troubleshoot any related issues.
Maintain accurate records of support requests, resolutions, and equipment inventory.
Update the knowledge base and create user-friendly guides for common technical issues.
Assist in enforcing security protocols, including data protection, password management, and antivirus software deployment.
Work closely with other members of the IT team to escalate and resolve complex technical problems and contribute to larger IT projects.