Technology Support Specialist

Francis Parker School•San Diego, CA

3h•$32 - $36•Onsite

About The Position

The Technology Support Specialist provides support to the Director of Instructional Technology and Information Systems in the areas of information technology. The person in this position is responsible for installing and maintaining physical technology systems and will be expected to collaborate effectively with educational technology personnel to ensure that instructional technologies and learning tools are operationally supported.

Requirements

Two-year/associate’s degree or higher required (four-year degree preferred) in Information Technology, Information Systems, Computer Science, or a closely related field.
Advanced knowledge of operating systems, hardware, and software.
Experience in an educational setting is desirable.
Knowledge of Mobile Device management; knowledge of Mosyle a plus.
Functional knowledge of network concepts such as TCP/IP and Ethernet.
Fluency and comfort with multiple operating systems, e.g., Google Workspace a plus.

Responsibilities

Manage inventory and maintenance for school-owned employee and student devices, loaner device pool, and printers/copiers. Includes unpacking, configuring, and inventory of new equipment.
Manage imaging process for new and repurposed devices.
Set up and manage student and employee accounts (Google Workspace and other platforms, software, and online systems).
Supervise the system-wide inventory of educational technology assets, including laptops, iPads, software, etc.
Supervise and assist technology support skills: Perform general troubleshooting and required maintenance of equipment, furnishings (including but not limited to iPads, printers, laptops, projectors, Apple TVs, AV).
Unpack, configure, and inventory new equipment.
Act as a liaison between students/faculty and the Director of Instructional Technology and Information Systems to ensure that the network meets the daily needs of our school.
Respond to technology help ticketing systems, primarily in the areas of laptops, iPads, Google, printers, and copiers; support help ticket response in other areas when needed.
Must be able to lift 50 lbs. and climb 15 ft.
Perform preventive maintenance on device systems, printers, and equipment.
Manage campus phone system, including assignment of extensions and hardware.
Remain current on new developments in software, hardware, networks, telecommunications, training, and maintenance.
Assist with password resets, including Google Suite and other account management.
Technical Support for the Summer and Extended Program Division, especially during the Summer Camps period.
Assist the Director of Instructional Technology and Information Systems with network troubleshooting.