IT Support Specialist

Kayser Ford•Madison, WI

3d•Hybrid

About The Position

At Kayser Automotive Group, we believe technology should make work easier—not more frustrating. We're looking for someone who enjoys solving problems, helping people, and making someone's day just a little bit better. Whether it's getting a new employee set up on their first day, helping someone regain access to an account, or troubleshooting a stubborn phone or computer, you'll be the first person our team turns to when they need help. You don't need to be a network engineer or cybersecurity expert. We're looking for someone who enjoys learning, communicates well, and takes pride in providing exceptional service to coworkers. If you've ever been the person friends and family call when technology isn't cooperating, we'd love to talk with you.

Requirements

Enjoy helping people.
Stay calm under pressure.
Communicate clearly and professionally.
Take ownership of problems until they're resolved.
Like learning new technology.
Are organized and dependable.
Can explain technical issues in plain English.
Experience with Windows, Microsoft 365, printers, mobile devices, or help desk software is helpful, but we're willing to train someone with the right mindset.

Responsibilities

Serve as the first point of contact for employee technology questions and support requests.
Troubleshoot Windows PCs, laptops, monitors, peripherals, and common software issues.
Assist employees with Microsoft Office and Microsoft 365 applications.
Resolve issues in person, over the phone, and through remote support.
Prepare computers and equipment for new employees.
Create and configure user accounts and email access.
Set up phones, printers, and required applications.
Disable accounts and recover equipment for departing employees.
Ensure onboarding and offboarding checklists are completed accurately.
Password resets
Microsoft 365 account management
Multi-factor authentication assistance
User permissions and group memberships
Basic Active Directory/Azure AD administration (if applicable)
Deploy and image new computers.
Maintain laptop and desktop inventory.
Coordinate equipment repairs and warranty service.
Replace aging hardware as needed.
Manage monitors, docks, keyboards, scanners, and accessories.
Configure desk phones and extensions.
Assist with mobile device setup.
Troubleshoot basic phone and voicemail issues.
Coordinate with phone system vendors when necessary.
Maintain IT asset inventory.
Document common solutions and procedures.
Keep technology storage areas organized.
Assist with software licensing and renewals.
Recommend process improvements that make technology easier for employees.
Escalate complex issues to the IT Coordinator when needed.
Assist with larger technology rollouts and special projects.
Travel occasionally between dealership locations to provide support.