Technology Support Specialist III

San Diego State University • San Diego, CA

3d • $6,492 - $9,458 • Onsite

About The Position

San Diego State University is seeking a highly skilled Technology Support Specialist III to provide senior-level leadership and technical expertise in audiovisual (AV) technologies, instructional systems, and learning environments across campus. This role leads the design, implementation, integration, support, and lifecycle management of complex AV and instructional technology systems that support teaching, learning, collaboration, and university operations. Working independently under general supervision, the employee coordinates campus-wide AV initiatives, develops scalable and standardized technology solutions aligned with university IT strategy, and partners with academic departments, IT teams, Facilities, vendors, and campus stakeholders to deliver reliable, accessible, and future-ready technology environments.

Requirements

• Expertise in the design, integration, and support of complex audiovisual (AV) systems, including control systems, signal distribution, video conferencing, and multimedia technologies.
• Demonstrated ability to design and support enterprise-level AV architectures, including network-connected AV systems, centralized management platforms, and scalable classroom or event technology environments.
• Strong knowledge of networking concepts as applied to AV systems, including AV-over-IP, device provisioning, remote monitoring, and integration with enterprise infrastructure.
• Demonstrated ability to perform complex systems integration, including configuration, programming, and troubleshooting of AV control systems and interoperability across hardware, software, and networked technologies.
• Ability to independently analyze complex technical problems, develop effective solutions, and implement improvements in alignment with advanced-level technical expectations.
• Experience developing, documenting, and enforcing technical standards, system configurations, and operational procedures to ensure consistency, scalability, and maintainability.
• Demonstrated experience leading or coordinating technical projects of significant scope, including planning, stakeholder collaboration, vendor engagement, and implementation.
• Strong consultative and leadership skills, including the ability to provide tier 3 support, mentor staff, and collaborate with faculty, staff, and technical teams to align technology solutions with organizational needs.
• Valid California Driver’s License or the ability to obtain one within 30 days of hire.

Nice To Haves

• Bachelor’s degree in a related field (e.g., computer science, information systems, educational technology, telecommunications) and/or equivalent experience.
• Experience supporting enterprise or campus-wide AV environments, including development of standards, governance models, and multi-site deployments.
• Experience with AV control system programming (e.g., Extron, Crestron, Q-SYS), AV-over-IP technologies, and networked device management platforms.
• Relevant industry certifications (e.g., AVIXA CTS/CTS-D, manufacturer certifications, or networking certifications).

Responsibilities

• Lead planning, coordination, and implementation of classroom modernization, AV refresh, and instructional technology initiatives across campus.
• Develop and maintain campus-wide AV standards, governance practices, and design documentation to ensure consistency, scalability, and supportability.
• Coordinate end-to-end AV deployments, including requirements gathering, solution validation, installation oversight, testing, and operational handoff.
• Serve as the primary technical liaison between academic departments, IT, Facilities, vendors, and project stakeholders.
• Direct project timelines, resources, communications, and vendor coordination across multiple concurrent initiatives.
• Provide advanced technical leadership and tier 2–3 support for complex instructional, event, and enterprise AV technologies.
• Design, configure, integrate, and support AV systems including control systems, conferencing technologies, signal distribution, and network-connected environments.
• Troubleshoot complex issues involving AV systems, networking, control platforms, and enterprise integrations.
• Support centralized monitoring, management, and optimization of AV and instructional technology systems.
• Provide technical support for instructional spaces, campus events, and high-visibility university initiatives.
• Develop and coordinate AV lifecycle strategies, including inventory management, replacement planning, refresh cycles, and sustainability initiatives.
• Support the transition to network-managed AV environments to improve monitoring, scalability, and operational efficiency.
• Research and recommend emerging AV and instructional technologies aligned with institutional goals.
• Maintain technical standards, documentation, operational procedures, and performance metrics to support continuous improvement.
• Support classroom and event readiness through proactive maintenance and service improvement efforts.
• Improve workflows, operational procedures, support models, and knowledge-sharing practices.
• Provide lead work direction, mentoring, training, and technical guidance to staff and student assistants.
• Develop training materials and documentation to promote operational consistency and best practices.

Benefits

• 15 paid holidays, vacation, and sick leave.
• CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Medical, dental, and vision options at low or no cost.
• CSU tuition fee waiver for employees and eligible dependents.
• FlexCash, life and disability insurance, legal and pet plans.
• Access to the library, campus events, employee groups, and volunteer and social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior