Technology Support Specialist I Internal Candidates Only

Riverside Community Care • Dedham, MA

5d • Onsite

About The Position

Exciting opportunity to join Riverside Community Care as a Technology Support Specialist! The Technology Support Specialist I provides technical support of desktop/laptop computers desktop applications, peripherals and related technologies. This position serves as the first point of contact for all end user desktop issues. This position works under the direct supervision of the Technology Services Manager and resolves technical desktop issues both independently and working with other IT resources.

Requirements

• Basic understanding of networking technologies, including TCP/IP, SMTP, Telnet, VLAN’s, and WAN technologies
• Knowledge of Microsoft Office 2007, 2010 and O365
• Sound understanding of basic information security concepts and practices
• Knowledge of common concepts, practices and procedures within Data Center Operations
• High School Diploma or equivalent required; Associate’s degree preferred
• Minimum 1-3 years' experience in the Information Technology Support field, including Helpdesk Support and/or LAN Support
• Experience using the most recent Microsoft Windows operating systems
• Experience setting up and troubleshooting file sharing end user issues

Responsibilities

• Work with other members of the help desk and system administration staff to resolve problems from end users
• Serve as the first point of contact for all end user desktop/laptop application and support issues
• Provide end user support by entering desktop/laptop hardware and software, network, and telephone issues into IT's HelpDesk application
• Provide support to all Riverside offices and personnel
• Monitor help line, resolve user issues via telephone, remote access and onsite support
• Drive to program sites as needed
• Maintain hardware inventory, including repairing and re-imaging laptops and desktop PCs

Benefits

• Comprehensive, high-quality health, dental, and vision insurance options
• Flexible Spending Accounts – both medical and dependent care
• Eleven paid holidays
• Separate accruals for vacation (increases with tenure), personal, and sick time
• Tax-deferred 403(b) retirement savings plan with employer match
• Employee Assistance Plan / Travel Assistance Plan
• Employee bonus for referrals resulting in hiring
• Discounts to movie theaters, sporting, and entertainment events
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED