Technology Support Manager

Compass Group•Boston, MA

2d•$100,000 - $105,000

About The Position

This role is responsible for overseeing Compass–Fidelity software platforms and digital tools, ensuring they are efficient, scalable, and aligned with business and operational objectives. The position will partner closely with Operations to support technology requests and data‑driven initiatives that enable seamless day‑to‑day execution. This role partners closely with internal stakeholders, clients, and external vendors to ensure systems are at optimal performance and aligned with organizational standards, operational goals, and client expectations.

Requirements

Global Technology & Platform Manager

Responsibilities

Contact for implementations, launches, upgrades, and enhancements for technology platforms
Serve as primary liaison with platform vendors and Compass Digital
Establish and maintain a clear platform roadmap aligned to business needs
Lead end-to-end implementation projects for new programs, systems, or enhancements
Coordinate onboarding activities such as system configuration, data migration, training, and go-live readiness
Act as the primary point of contact for POS and mobile ordering systems ensuring clear communication and alignment across stakeholders
Monitor and optimize platform performance and adoption
Troubleshoot issues and coordinate timely resolution
Act as a key connector between Compass Digital, platform vendors, Operations teams, and the client
Supports Operations and Finance teams with day-to-day technology and data requests