Technology Support Intern

Colorado Legal Services•Denver, CO

1d•Hybrid

About The Position

The Technology Support Intern will provide support to the whole organization by helping staff, interns, and volunteers resolve IT issues. The intern will gain practical, hands-on experience in a fast-paced environment while providing an essential service.

Requirements

Interest in developing skills in tech support
Strong drive to solve problems
Verbal, written, and interpersonal communication skills
Time management skills and ability to work with deadlines
Ability to work in a team environment
Ability to maintain confidentiality and follow security protocols
Eagerness to learn and explore core and innovative technologies

Nice To Haves

Experience with customer service
Experience using remote support tools
Experience with Office 365 applications

Responsibilities

Respond to staff queries in a timely and accurate way, via a ticketing system, email, phone, chat or by providing help in person
Help with installing and configuring computer systems and applications when requested by IT and Innovation team members
Troubleshoot desktop environments running Microsoft Windows operating systems
Resolve issues related to software, computer, and network connectivity
Analyze, report and fix hardware malfunctions
Help individuals use specific software and software features
Work with Information Technology & Innovation staff and others to create training resources
Assist with technology trainings
Share feature requests and effective workarounds with IT and Innovation team members
Effectively document and share work product
Submit articles to publish in the IT and Innovation Knowledgebase and/or monthly Tech Tips newsletter
Communicate effectively with staff, interns, and volunteers
Assist with tasks related to development of a statewide website such as uploading and formatting site content