Technology Support Engineer

Sallie Mae•Indianapolis, IN

2d•Hybrid

About The Position

When you join Sallie Mae, you become a champion for all students. We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way. We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education.

Requirements

Solid understanding of technology infrastructure components, including hardware, software, networks, and telecommunications systems.
Familiarity with ITIL framework and basic IT service management principles.
Strong problem-solving skills with the ability to analyze and troubleshoot technology issues.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with team members and end-users.
Detail-oriented mindset with the ability to handle multiple tasks and priorities.

Nice To Haves

Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).
1-2 years of experience in technology operations, technical support, or a related field.
Basic knowledge of project management concepts and practices is a plus.

Responsibilities

Assist in the implementation, configuration, and maintenance of technology systems, including hardware, software, networks, and telecommunications.
Respond to technology-related incidents and service requests, providing timely and effective technical support to end-users.
Participate in technology projects, assisting with tasks such as testing, documentation, and user training.
Contribute to the development and enforcement of technology operations procedures and guidelines to ensure consistent and secure operations.
Assist in the management of technology inventory, including procurement, asset tracking, and license management.
Contribute to the creation and maintenance of technical documentation, including system configurations, troubleshooting guides, and knowledge base articles.

Benefits

Competitive base salaries
Bonus incentives
Generous PTO, Floating Holidays and 12 Federal Holidays observed
Support for financial-well-being and retirement 401k with employer match
Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
Employer paid short-term/long-term disability and basic life insurance
Flexible hybrid working arrangements.
Paid parental leave and adoption reimbursement programs
Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
Tuition Reimbursement and Family Scholarship Programs
Career development and training opportunities