Corporate Technology Support Engineer

Red Robin•Englewood, CO

4h•Onsite

About The Position

The Corporate Technology Support Engineer provides hands-on corporate technology support and endpoint services for Restaurant Support Center Team Members, executive leadership, remote Team Members, and field-based users. The role supports Windows and macOS devices, Microsoft 365, Microsoft Intune, Entra ID, ServiceNow, Teams Rooms, endpoint security tools, and related corporate technologies. The successful candidate combines strong troubleshooting ability with professional communication and customer service, works independently while collaborating or escalating when appropriate, and owns issues through resolution. The position also focuses on identifying recurring problems, improving support processes, strengthening documentation, and making the technology environment easier to support. Responsibilities are divided among end-user and corporate technology support (60%), endpoint and technology lifecycle management (25%), and projects and continuous improvement (15%). The role works onsite at the Restaurant Support Center as required, may involve occasional travel, and may require occasional planned after-hours, project-based, or emergency support.

Requirements

At least 5 years of hands-on experience in corporate IT support, desktop support, endpoint support, or a similar technical support role.
Experience providing technical support to executive leadership, VIP users, or other business-critical users.
Hands-on experience troubleshooting Windows PCs, laptops, peripherals, and Microsoft Office or Microsoft 365 applications.
Hands-on experience supporting Microsoft Exchange Online and Outlook in a corporate environment.
Experience with Microsoft Intune or another enterprise endpoint-management platform.
Working knowledge of Active Directory and/or Microsoft Entra ID.
Experience diagnosing and resolving hardware, software, connectivity, identity, and application issues.
Experience supporting users through an ITSM or ticket-management platform such as ServiceNow.
Working knowledge of basic networking concepts, including TCP/IP, Wi-Fi, DNS, and network connectivity troubleshooting.
Ability to troubleshoot unfamiliar technical problems independently and drive issues through resolution.
Strong written and verbal communication skills, including the ability to explain technical issues clearly to nontechnical users.
Strong customer-service skills and ability to provide professional support to users at all levels of an organization.
Ability to organize and prioritize competing incidents, service requests, operational responsibilities, and project work.
Strong attention to detail and consistent follow-through.
High school diploma or GED.
Ability to work onsite at the Restaurant Support Center as required.
Ability to lift and transport IT equipment weighing up to 40 lbs.

Nice To Haves

macOS administration and support experience.
Microsoft Teams and Teams Rooms experience.
BeyondTrust or similar remote-support or privileged-access technology experience.
Experience with endpoint security and device-compliance technologies.
Enterprise Wi-Fi and network troubleshooting experience.
Mobile-device support and management experience.
IT asset-management and device-lifecycle process experience.
ITIL practices or ITIL Foundation certification.
Relevant technical certifications, technical education, or additional IT training.

Responsibilities

Provide responsive, professional technical support to Restaurant Support Center Team Members, executive leadership, remote Team Members, and field-based users.
Support Windows PCs, Macs, mobile devices, Microsoft 365, Teams Rooms, printers, peripherals, and related corporate technologies.
Diagnose and resolve hardware, software, identity, connectivity, application, and endpoint issues, including problems that span multiple technology areas.
Own incidents and service requests from initial contact through resolution, maintaining clear communication and appropriate follow-up.
Provide high-touch support to executive leadership and other business-critical users.
Engage other IT teams when appropriate to troubleshoot complex issues.
Identify recurring issues, investigate root causes, and recommend solutions to reduce repeat incidents and improve the user experience.
Support Microsoft Teams Rooms, conference-room technology, and other collaboration solutions.
Identify opportunities to standardize, automate, or improve common support processes.
Create and maintain technical documentation, knowledge articles, and support procedures.
Configure, deploy, troubleshoot, refresh, reimage, and retire Windows and macOS endpoints.
Support endpoint configuration, software deployment, device compliance, and troubleshooting using Microsoft Intune and related management technologies.
Assist with identity, access, endpoint security, and device-management activities within established IT standards.
Support technology onboarding and offboarding, ensuring Team Members receive properly configured equipment and access.
Maintain accurate technology asset records throughout the device lifecycle.
Coordinate ordering, receiving, deployment, shipping, recovery, refresh, and retirement of IT equipment.
Follow up with users and locations to ensure timely equipment returns and assist with asset recovery.
Maintain organized and secure IT equipment and inventory.
Participate in endpoint, infrastructure, security, collaboration, office technology, and other IT initiatives.
Partner with other IT teams to troubleshoot complex issues and implement technology changes.
Assist with testing, documentation, deployment, and support of new technologies and technology standards.
Improve support processes, endpoint standards, documentation, and the Team Member technology experience.
Participate in occasional planned after-hours support, technology deployments, and project activities.