Technology Support Associate

D.Law • Pasadena, CA

1d • Onsite

About The Position

The Technology Support Associate will support the day-to-day execution of technology initiatives across the organization. This is a true entry-level role ideal for someone early in their career or with hands-on experience who is interested in technology, systems, and operations. You will work closely with the Technology Solutions Architect, Salesforce Administrators, and Operations Analyst to assist with system implementations, user support, and coordination across platforms. This role is designed to provide practical, on-the-job exposure to business systems, CRM tools, and operational workflows.

Requirements

• High school diploma or equivalent experience/certifications (college coursework or degree is a plus, but not required).
• Interest in automation, AI tools, and improving workflows.
• Strong interest in technology, systems, or operations.
• Basic familiarity with tools like Excel or similar.
• Strong organizational and communication skills.
• Detail-oriented with a willingness to learn.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to handle sensitive or confidential information with professionalism and discretion.
• Fluent in English (spoken & written).

Nice To Haves

• Exposure to Salesforce or other CRM systems is a plus.
• Experience with tools like Asana, Jira, or similar is a plus.
• Spanish is a plus.

Responsibilities

• Assist with rollout of new tools, system updates, and integrations.
• Support testing, documentation, and basic user training for new systems.
• Provide basic day-to-day technical support to team members.
• Help track and manage support requests or trouble tickets, ensuring timely follow-up and resolution.
• Help with user access, simple data updates, and report support.
• Provide basic assistance with dashboards, records, and workflows.
• Assist with onboarding new team members by setting up system access and accounts.
• Help manage user permissions and ensure proper access levels across systems.
• Assist in monitoring data quality and supporting reporting requests.
• Perform data cleanup and help maintain accuracy and consistency across systems.
• Help document workflows and standard operating procedures (SOPs).
• Support communication between teams during system updates or changes.
• Gather feedback from users and help escalate issues or improvements.
• Maintain internal documentation, training materials, and knowledge base resources.
• Ensure information is organized, current, and accessible.

Benefits

• Full premium covered for full-time employees including health, dental and vision (50% of premium covered for eligible dependents)
• 3 weeks paid vacation
• Generous holiday schedule – extended Christmas closure
• 401K
• among other perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED