Ag Technology Support

RDO Equipment Co.•Fargo, ND

15h•Onsite

About The Position

At RDO Equipment Co., this role is more than just technical support—it’s about helping customers stay productive, solving real-world challenges, and delivering a best-in-class experience every time. As a Technical Communications Specialist, you’ll serve as a trusted resource for our agriculture customers and internal teams, using your expertise to troubleshoot equipment issues and keep operations running smoothly. If you enjoy solving problems, collaborating with teams, and making a meaningful impact for customers, this is a great opportunity to grow your career with an industry leader.

Requirements

Industry experience: Knowledge of John Deere Ag and Precision Ag equipment.
Technical troubleshooting skills: Ability to diagnose issues and provide effective solutions.
Communication skills: Strong verbal and written communication for both customers and internal teams.
Customer-focused mindset: Proven ability to build and maintain strong relationships.
Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Responsibilities

Deliver expert technical support: Answer customer calls, identify root causes, and provide solutions via phone, email, or text.
Troubleshoot and resolve issues: Research problems using internal systems, documented cases, and manufacturer resources.
Support internal teams: Provide guidance and solutions to store teams to enhance customer service and technical knowledge.
Build strong partnerships: Collaborate with manufacturer partners and internal departments to share insights and resolve complex issues.
Document and track cases: Accurately record customer interactions, troubleshooting steps, and resolutions within the case management system.