Technology Support Associate

Work at Carmel Partners•Denver, CO

2d•Hybrid

About The Position

Carmel Partners is seeking a Technology Support Associate in our Denver, CO, Regional Office. This role serves as a primary point of contact for technology support across the company and provides dedicated on-site support for the Denver office. The Technology Support Associate delivers responsive, high-quality technical assistance across hardware, software, conference room technology, mobile devices, and end-user systems, while supporting employees both onsite and remotely. In partnership with the broader Business Technology team and Insight, the company’s managed service provider, the Associate also supports local network and site infrastructure, enterprise applications, and administrative and enablement activities related to the company’s AI program. This position requires strong technical judgment, a service-oriented mindset, and the ability to manage a broad range of support needs in a professional corporate environment.

Requirements

2+ years of IT support experience in an enterprise corporate setting, both onsite and remote
Hands-on experience providing deskside and on-site support in a corporate office environment
Experience supporting Mac OS laptops and iOS devices required, preferably with the JAMF Device Management Utility, plus familiarity with mobile device configuration (Apple and Android)
Working knowledge of networking fundamentals — TCP/IP, DNS, DHCP, VLANs, wireless, structured cabling; CompTIA Network+ or equivalent preferred
Hands-on experience with network hardware, including patching, switch/access point installation, and cable management within an IDF or MDF
Strong verbal and written communication skills, with the ability to explain technical concepts clearly to varied audiences
Excellent customer service skills, including the ability to handle sensitive or challenging situations calmly and professionally
Strong analytical and problem-solving skills, with the ability to manage multiple priorities under time constraints and work independently
Ability to lift and move computer and network equipment weighing up to 50 pounds and perform hands-on technology support activities, including working in server rooms, under desks, and on ladders as needed.

Nice To Haves

Experience with Active Directory/Entra ID, and with Zoom and conference room AV support, preferred
Familiarity with enterprise AI tools such as Claude Enterprise and Microsoft 365 Copilot — or strong interest in learning them

Responsibilities

Serve as the primary onsite technology resource for the Denver office, providing hands-on deskside support including laptop/desktop imaging, deployment, repair, and secure disposal
Set up, test, and troubleshoot conference room technology and AV — Zoom Rooms, displays, cameras, and audio equipment — before and during meetings
Manage local technology inventory and the equipment stockroom, including receiving, asset tagging, and shipping of hardware
Complete onsite new hire setup and handle offboarding, equipment recovery, and secure data handling
Provide onsite support to executives and visiting employees, and support onsite/virtual events, town halls, and all-hands meetings
Act as the first point of contact for technology issues companywide, resolving what you can and escalating the rest, and document/track issues to resolution in our ticketing system
Remotely support PC and non-PC devices, including printers and mobile device setup, and coordinate ticket handoffs with our outsourced support team
Perform hands-on network work in the Denver IDF/MDF — patching, cabling, port mapping — and assist with switch configuration, VLAN assignment, and DHCP/DNS verification
Perform first-level troubleshooting for connectivity, VPN, Wi-Fi, and VoIP issues, and act as the local liaison with ISPs, telecom carriers, and cabling vendors
Provide administrative support for the company’s enterprise AI tools — account provisioning/deprovisioning, onsite enablement, and routing of AI-related requests
Track AI license assignments and inventory, and flag recurring issues or adoption barriers observed onsite
Maintain documentation, runbooks, and knowledge base articles, and support new initiatives within the Business Technology department