Technology Support Assistant - Mosley Middle School

Tempe School District No.3•Tempe, AZ

About The Position

The Technology Support Assistant provides technology support to staff and students at a school. The role maintains the physical condition and operation of computers and accessories, performs updates, troubleshoots device problems, and completes minor repairs. The assistant also tracks technology inventory, supports assessment-device preparation, and communicates with the IT Department. The position works in a generally indoor setting and is exposed to infectious disease. The work year is 192 days.

Requirements

Education and/or experience equivalent to a High School Diploma or GED.
State of Arizona Identity (IVP) Fingerprint Clearance Card.
Knowledge of basic computer hardware, software, and related peripherals.
Knowledge of District policies and procedures affecting assigned work.
Knowledge of testing procedures.
Effective verbal and written communication skills.
Ability to work with elementary and middle school children with a variety of abilities and culturally diverse students.
Skill in setting up, installing, upgrading, troubleshooting, repairing, and supporting computers and peripherals.
Skill in applying customer service techniques when responding to inquiries, requests, and complaints.
Ability to establish and maintain effective working relationships.
Organization and deadline-management skills.

Nice To Haves

One year of computer help desk or computer troubleshooting experience (preferred).

Responsibilities

Maintain the physical condition of computers and accessories, including running updates when needed.
Troubleshoot problems and perform minor repairs on student and staff devices.
Submit repair tickets when necessary and follow up on repair requests and their status.
Maintain hardware operation and complete software updates as needed.
Maintain accurate inventory of technology devices.
Provide technical assistance to staff and students as needed.
Assist in preparing devices for state and local assessments.
Communicate and report to the IT Department as needed.
Participate in professional development.
Perform other duties as assigned.