Technology Support Analyst I

Latham & Watkins LLP • New York, NY

2d • $100,000 - $115,000 • Onsite

About The Position

The Technology Support Analyst I is part of Latham & Watkins’ Technology & Information Services team. This role provides support to the office by resolving complex desktop, notebook, and remote-computing issues, and supporting desktop and notebook systems, hardware, customer-related services, Cisco Voice Over Internet Protocol (VOIP) administration, associated equipment and applications, printers, and Multi-Functional Device (MFD) hardware and settings. The position is based in the New York office and requires an in-office presence five days per week.

Requirements

• Expert knowledge and proficiency with a wide variety of software, including Windows 10, Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage Work 10, and Litera ChangePro.
• Expert knowledge of standard hardware components and peripherals.
• Ability to develop knowledge of firm templates and macros, the intranet, and other custom firm applications and tools.
• High school diploma; a bachelor’s degree in computer science or information systems is preferred.
• At least three years of technology support experience.

Nice To Haves

• Experience in installations, upgrades, training, and technical documentation is preferred.
• Bachelor’s degree in computer science or information systems is preferred.

Responsibilities

• Troubleshoot hardware, systems software, and application problems; diagnose underlying issues and determine whether they involve technology or end-user training and problem solving.
• Assist end users with firm-approved applications, including Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, Bighand Digital Dictation, VMware, VPN, and other applications as needed.
• Keep abreast of new technologies and review relevant technology media sites.
• Support the mobile platform using Intune and Blackberry Enterprise Server; assess situations and resolve remote-access issues.
• Set up, configure, and install software on PC computers, notebook computers, printers, and networking equipment.
• Protect and maintain highly sensitive, confidential, privileged, financial, and proprietary information retained by Latham & Watkins.

Benefits

• Healthcare, life, and disability insurance.
• A generous 401(k) plan.
• At least 11 paid holidays per year.
• Paid time off accruing at 23 days during the first year of employment and increasing with tenure.
• Well-being programs, including mental health services, mindfulness and resiliency resources, medical resources, and well-being events.
• Professional development programs.
• Employee discounts.
• Affinity groups, networks, and coalitions for lawyers and staff.
• Bonuses recognizing individual and firm performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED