Technology Support Analyst I
About The Position
The Technology Support Analyst I is part of Latham & Watkins’ Technology & Information Services team. The role provides technology support to the New York office, resolving complex desktop, notebook, and remote-computing issues and supporting desktop and notebook systems, hardware, customer-related services, Cisco Voice Over Internet Protocol (VOIP) administration, associated equipment and applications, printers, and Multi-Functional Device (MFD) hardware and settings. The position requires an in-office presence five days per week. The analyst troubleshoots hardware, system software, and application problems; assists users with firm-approved applications; supports mobile platforms and remote access; and installs and configures software and equipment. The role also involves keeping up with new technologies and safeguarding sensitive, confidential, privileged, financial, and proprietary information. Latham & Watkins describes itself as a leading global law firm and offers a supportive culture, career development opportunities, and a comprehensive benefits program. The advertised annual pay range is USD $100,000 to $115,000, with bonuses awarded in recognition of individual and firm performance.
Requirements
- A minimum of three years of technology support experience.
- Experience with installations, upgrades, training, and technical documentation; preferably.
- Expert knowledge and proficiency in Windows 10 and Microsoft Office 365, including Word, PowerPoint, Excel, and Outlook; iManage Work 10; and Litera ChangePro.
- Expert knowledge of standard hardware components and peripherals.
- Ability to develop knowledge of firm templates and macros, the intranet, and other custom firm applications and tools.
- High school diploma; a bachelor’s degree in computer science or information systems is preferred.
Nice To Haves
- Bachelor’s degree in computer science or information systems.
- Experience in installations, upgrades, training, and technical documentation.
Responsibilities
- Troubleshoot hardware, systems software, and application problems; diagnose symptoms and determine whether issues arise from technology or end-user training.
- Assist end users with firm-approved applications through a variety of methods, including Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, Bighand Digital Dictation, VMware, VPN, and other applications as needed.
- Keep abreast of new technologies and review appropriate technology media sites.
- Support the mobile platform using Intune and Blackberry Enterprise Server, assess situations, and resolve remote access issues.
- Set up, configure, and install software on PC computers and notebook computers, as well as printers and networking equipment.
- Protect and maintain highly sensitive, confidential, privileged, financial, and proprietary information retained by Latham & Watkins.
Benefits
- Healthcare insurance
- Life insurance
- Disability insurance
- 401(k) plan
- At least 11 paid holidays per year
- Paid time off that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs, including mental health services, mindfulness and resiliency, medical resources, and well-being events
- Professional development programs
- Employee discounts
- Affinity groups, networks, and coalitions for lawyers and staff
- Bonuses recognizing individual and firm performance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
