Technology Strategist

University of Oklahoma•Oklahoma City, OK

4d•Onsite

About The Position

The Technology Strategist advises on and develops relevant, sustainable technology solutions, strategies, and resources for the OU Division of Enrollment at the University of Oklahoma Health Campus. The role plans for future technology needs and serves as the lead technical administrator and expert for deployment and development of the Technolutions Slate instance at the Health Campus. The position manages and optimizes the Technolutions Slate Admissions/CRM system, supports admissions workflows and application processing, ensures data flow between Slate, third-party platforms, and PeopleSoft, and provides technical assistance to stakeholders and applicants. It also provides business analysis, reporting, project and service coordination, and technology support while building relationships with university stakeholders. The position supervises one full-time employee who supports the Health Campus Slate instance.

Requirements

Bachelor's degree, or 48 months of related experience in lieu of the degree, for a total of 84 months of related experience.
36 months of experience in IT, business, customer relationship management, or a related field; the stated education substitution requires 84 months of related experience in lieu of a bachelor's degree.
Valid driver's license to pick up and deliver equipment.
Project management, business analysis, conflict resolution, and other resource management skills.
Proven performance delivering contract-based service to customers.
Basic knowledge of enterprise technologies such as networks, storage, identity management, and cloud services.
Ability to work effectively with interdepartmental teams and initiatives.
Attention to detail and accuracy of data and information.
Ability to accurately read and understand written materials and instructions.

Nice To Haves

Preferred experience with Technolutions Slate.

Responsibilities

Advise on and develop technology solutions, strategies, and resources for the OU Division of Enrollment at the Health Campus, and plan for future technology needs.
Lead technical administration, deployment, and development of the Health Campus Technolutions Slate instance.
Manage, maintain, and optimize the Technolutions Slate Admissions/CRM system.
Design and implement queries, workflows, rules, and portals to streamline admissions and improve efficiency.
Ensure data flows seamlessly between third-party platforms, Slate, and the Health Campus system of record, PeopleSoft.
Troubleshoot technology issues and support stakeholders with admissions workflow problems.
Assist students with technical issues related to application submissions.
Compile data and provide reports and dashboards on admissions measures, including yield rates.
Build and maintain portals using foundational HTML and CSS knowledge.
Build and maintain admissions applications and related processes, including application review forms, program and major updates, duplicate management, processing workflows, data reporting and analysis, and monitoring processing efficiency.
Conduct business analysis by identifying business needs and determining appropriate solutions.
Oversee technical support for internal and external entities as necessary.
Engage appropriate OU IT resources, including application, infrastructure, service, project, and business strategy teams, to meet needs and expectations.
Negotiate project and service priorities; advocate for technology needs, initiatives, and projects; and manage assets and services.
Build relationships with vice-presidents, deans, directors, financial officers, faculty, staff, and students.
Serve as a primary IT contact and escalation point for customer issues and complaints.
Coordinate with Admissions Operations and assigned areas on project planning, upgrades, releases, and resolution of unplanned issues.
Collaborate with other Technology Strategists to identify appropriate solutions.
Supervise one full-time employee supporting the Health Campus Slate instance.
Perform related duties as needed to fulfill the position's functions.