Technology Specialist
About The Position
The Technology Specialist is responsible for the end-to-end delivery of the technical solutions provided to end users, ensuring the services are provided efficiently, effectively, and in line with Business expectations. The Technology Specialist performs the day-to-day delivery and performance, while participating in driving continuous improvement. They will act in partnership across the enterprise to successfully execute on behalf of the end users with our internal teams and external vendor partners. The Technology Specialist will also serve as an escalation point for end users when support items/platform issues are seen as unresolved per ‘normal process’. Understand Business needs, objectives, and challenges, ensuring services and solutions meet or exceed their expectations. Drive innovation and develop sustainable solutions to solve complex vendor and/or system requirements throughout the identified life cycle of the task. Perform day-to-day team operations, ensuring all services are provided as per the expectations and in compliance with service level agreements (SLAs) and operation level agreements (OLAs), as Manager requires Coordinate and collaborate with internal teams and external partners to ensure timely delivery of high-quality services and address any issues that may arise. Implement and maintain best practices, processes, and standards for service delivery. Drive continuous improvement initiatives to enhance service delivery efficiency and customer satisfaction. Identify and mitigate risks that could impact service delivery and work with stakeholders to resolve these issues. Maintain team cohesiveness through collaboration, guidance and support to team members, ensuring high levels of performance and morale.
Requirements
- 3-5 years of experience in service delivery, account management, or technical customer support related roles.
- Experience working in service delivery teams.
- Knowledge and experience of industry-standard service delivery methodologies is required.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Securities / Financial Services industry experience required.
- Minimum 1 year of broker-dealer experience preferred.
Nice To Haves
- B.S or B.A preferred but not required.
- FINRA licensure preferred.
Responsibilities
- End-to-end delivery of technical solutions to end users.
- Perform day-to-day delivery and performance of services.
- Participate in driving continuous improvement.
- Act in partnership across the enterprise to execute on behalf of end users with internal teams and external vendor partners.
- Serve as an escalation point for end users when support items/platform issues are unresolved.
- Understand Business needs, objectives, and challenges, ensuring services and solutions meet or exceed expectations.
- Drive innovation and develop sustainable solutions to solve complex vendor and/or system requirements.
- Perform day-to-day team operations, ensuring services are provided as per expectations and in compliance with SLAs and OLAs.
- Coordinate and collaborate with internal teams and external partners to ensure timely delivery of high-quality services and address issues.
- Implement and maintain best practices, processes, and standards for service delivery.
- Drive continuous improvement initiatives to enhance service delivery efficiency and customer satisfaction.
- Identify and mitigate risks that could impact service delivery and work with stakeholders to resolve issues.
- Maintain team cohesiveness through collaboration, guidance, and support to team members.
Benefits
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
