Technology Specialist

City of Raleigh North Carolina • Raleigh, NC

3d • Onsite

About The Position

The Technology Specialist organizes and installs network services for clients of the Complex, as well as providing technical support for staff. This position will have core afternoon and early evening work hours. Exact shift hours may vary from week to week depending on event needs. The ideal candidate for this role is organized and self-motivated. This position requires mobility to install network cabling on the floor and in floor boxes, to lift, install, and remove computer and network equipment in offices and server rooms, and to move computer equipment between the supported venues over a four-city-block area.

Requirements

• Associate's Degree or 2 Years of College in Information Technology, Computer Science, or related field; 1 to 3 years' experience in technical support, customer service, or a related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted
• Information Technology infrastructure and systems
• Standard practices in systems administration
• Standard practices in cyber security
• Standard practices in network administration
• Project management principles
• Filing and record-keeping principles
• Standard practices, methods and materials of assigned work
• Uses and properties of supplies and equipment
• Specialized equipment relevant to area of assignment
• Customer support practices and procedures
• Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
• Teaching and explaining technical topics in a simple format
• Using various specialized test equipment to diagnose network issues
• Troubleshooting and problem-solving
• Critical and analytical thinking
• Using available resources to resolve technical issues
• Preparing reports and documents
• Providing customer service
• Provide desktop support and troubleshooting issues
• Apply logic and reason to solve problems
• Prioritize and manage multiple tasks efficiently
• Maintain accurate records and documentation
• Explain or convey technical information to a variety of audiences
• Collaborate in a team environment

Responsibilities

• Manages customer network and internet services for customers of the Convention Center Department facilities.
• Interfaces with customers; determines customer network requirements; provides service pricing to customers; configures wireless networks; installs and removes network services.
• Provides intermediate level technical support of network infrastructure and/or administration of assigned department computer network; monitors network and/or application system performance and troubleshoots service interruptions and issues; responds to service requests.
• Performs or coordinates the installation of equipment and system services; configures network equipment and related access; works with customers to identify and set up network and internet service needs for special projects/events.
• Maintains performance and availability of existing systems, servers, applications and services; monitors backup operations; performs updates and applies security and other patches; monitors event logs for security or operational issues; identifies and resolves issues.
• Provides customer support and responds to service requests; researches and troubleshoots issues; performs account resets; provides training and instruction.
• Provides technical support and assists with project management and implementation of new technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree