Technology Specialist (Part-time)

Collin College•Wylie, TX

1d•Onsite

About The Position

The Technology Specialist provides technical support, services, and training to faculty, staff, students, and outside organizations for software, hardware, peripherals, and audio-visual equipment. This role is crucial for ensuring all classes, equipment, and community events, both on and off Collin College campuses, operate efficiently. Key responsibilities include assisting users with computer, Internet, wireless access, and media issues, as well as troubleshooting hardware, software, and audio-visual problems. The specialist will also facilitate conference center and campus events by setting up, running, and tearing down audio-visual equipment. Other duties involve setting up, installing, imaging, and maintaining equipment in assigned areas, monitoring emerging technologies, and making recommendations for new acquisitions. The position requires integrating new technologies into existing classroom, office, and conference center structures, maintaining accurate records on software, hardware, equipment utilization, and problems, and ensuring compliance with district policies and Technology Services standard operating procedures, including copyright laws. The specialist supports all faculty, staff, and college-owned student computers, documents all tickets in the ticketing system, remediates security threats, maintains inventory and active directory containers, and creates knowledge base articles. Additionally, the role assists with networking and telecommunications upon request and adheres to safety standards for electrical and mechanical equipment. All duties must be performed in accordance with college policies, procedures, and Core Values.

Requirements

Associate degree from an accredited institution and three (3) years of related work experience required.
Five (5) years of directly related work experience may be substituted for the associate degree.
Knowledge of multiple types of audio-visual equipment to include: control systems, audio systems, audio/video conferencing, video streaming and recording, distance learning systems, projectors, media formats, etc.
Knowledge of institutional standard computer software and hardware
Knowledge of large event multimedia support
Knowledge of department and college policies and procedures
Computer and applicable software skills
Audiovisual skills
Troubleshooting skills
Documentation skills
Interpersonal skills
Customer Service skills
Ability to communicate effectively, both orally and in writing
Ability to maintain professional manner when interacting with faculty, students, staff and outside organizations.
Ability to identify and resolve technical issues in a timely manner
Ability to repair and maintain computers, media equipment, and associated management control software
Ability to write and utilize technical literature
Ability to travel to and between campuses throughout the district to provide technical support and attend meetings
Ability to adhere to and enforce the policies, protocols and guidelines set by the department

Responsibilities

Provide technical support and services to the college community ensuring all classes, equipment and community events (both on and off Collin College campuses) run efficiently.
Assist students, faculty, staff and vendors with all computer, Internet, wireless access, and media issues.
Troubleshoot hardware, software and audio-visual problems.
Facilitate conference center/campus events by setting up, running, and tearing down audio-visual equipment.
Setup, install, image and maintain all associated equipment in assigned areas of responsibility.
Monitor emerging technologies, develop specifications and make recommendations for necessary acquisitions of new equipment.
Integrate new technologies into existing structure of classrooms, offices and conference centers.
Maintain accurate records on software, hardware, equipment utilization and problems.
Maintain familiarity with and ensure compliance with district policies and Technology Services standard operating procedures to ensure copyright laws are not violated.
Support all faculty, staff, and college owned student computers, including installation, imaging, and troubleshooting.
Properly document all tickets in ticketing system.
Support requests through ticketing system.
Remediate security threats reported by the Security Department.
Document and maintain accurate inventory and active directory containers.
Create and update knowledge base articles.
Assist with networking and telecommunications upon request.
Follow standards, rules, regulations and orders for electrical and mechanical equipment at all times.
Perform all duties and maintain all standards in accordance with college policies, procedures and Core Values.
Perform other duties as assigned.