Technology Specialist (Part-time)

Collin College

1d•Onsite

About The Position

Provide technical support, services and training to faculty, staff, students and outside organizations for software, hardware, peripherals and audio-visual equipment. The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as duties and responsibilities may change with business needs. Collin College reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by Collin College in its discretion to enable individuals with disabilities to perform the essential functions. The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.

Requirements

Associate degree from an accredited institution and three (3) years of related work experience required.
Five (5) years of directly related work experience may be substituted for the associate degree.
Knowledge of multiple types of audio-visual equipment to include: control systems, audio systems, audio/video conferencing, video streaming and recording, distance learning systems, projectors, media formats, etc.
Knowledge of institutional standard computer software and hardware.
Knowledge of large event multimedia support.
Knowledge of department and college policies and procedures.
Computer and applicable software skills.
Audiovisual skills.
Troubleshooting skills.
Documentation skills.
Interpersonal skills.
Customer Service skills.
Ability to communicate effectively, both orally and in writing.
Ability to maintain professional manner when interacting with faculty, students, staff and outside organizations.
Ability to identify and resolve technical issues in a timely manner.
Ability to repair and maintain computers, media equipment, and associated management control software.
Ability to write and utilize technical literature.
Ability to travel to and between campuses throughout the district to provide technical support and attend meetings.
Ability to adhere to and enforce the policies, protocols and guidelines set by the department.

Responsibilities

Provide technical support and services to the college community ensuring all classes, equipment and community events (both on and off Collin College campuses) run efficiently.
Assist students, faculty, staff and vendors with all computer, Internet, wireless access, and media issues.
Troubleshoot hardware, software and audio-visual problems.
Facilitate conference center/campus events by setting up, running, and tearing down audio-visual equipment.
Setup, install, image and maintain all associated equipment in assigned areas of responsibility.
Monitor emerging technologies, develop specifications and make recommendations for necessary acquisitions of new equipment.
Integrate new technologies into existing structure of classrooms, offices and conference centers.
Maintain accurate records on software, hardware, equipment utilization and problems.
Maintain familiarity with and ensure compliance with district policies and Technology Services standard operating procedures to ensure copyright laws are not violated.
Support all faculty, staff, and college owned student computers, including installation, imaging, and troubleshooting.
Properly document all tickets in ticketing system.
Support requests through ticketing system.
Remediate security threats reported by the Security Department.
Document and maintain accurate inventory and active directory containers.
Create and update knowledge base articles.
Assist with networking and telecommunications upon request.
Follow standards, rules, regulations and orders for electrical and mechanical equipment at all times.
Perform all duties and maintain all standards in accordance with college policies, procedures and Core Values.
Perform other duties as assigned.