Technology Specialist (Part-time)

Collin College•Frisco, TX

3d•Onsite

About The Position

Provide technical support, services and training to faculty, staff, students and outside organizations for software, hardware, peripherals and audio-visual equipment. This role involves ensuring the efficient operation of classes, equipment, and community events, both on and off campus. The Technology Specialist will assist users with computer, internet, wireless access, and media issues, troubleshoot hardware and software problems, and facilitate events by setting up and managing audio-visual equipment. The position also includes setting up, installing, imaging, and maintaining equipment, monitoring emerging technologies, integrating new technologies, and maintaining accurate records of equipment utilization and problems. Compliance with district policies, technology services procedures, and copyright laws is essential. The role supports college-owned computers, documents all tickets in the ticketing system, remediates security threats, maintains inventory and active directory, creates knowledge base articles, and assists with networking and telecommunications as needed. Adherence to electrical and mechanical equipment standards is required.

Requirements

Associate degree from an accredited institution and three (3) years of related work experience required.
Five (5) years of directly related work experience may be substituted for the associate degree.
Knowledge of multiple types of audio-visual equipment to include: control systems, audio systems, audio/video conferencing, video streaming and recording, distance learning systems, projectors, media formats, etc.
Knowledge of institutional standard computer software and hardware
Knowledge of large event multimedia support
Knowledge of department and college policies and procedures
Computer and applicable software skills
Audiovisual skills
Troubleshooting skills
Documentation skills
Interpersonal skills
Customer Service skills
Ability to communicate effectively, both orally and in writing
Ability to maintain professional manner when interacting with faculty, students, staff and outside organizations.
Ability to identify and resolve technical issues in a timely manner
Ability to repair and maintain computers, media equipment, and associated management control software
Ability to write and utilize technical literature
Ability to travel to and between campuses throughout the district to provide technical support and attend meetings
Ability to adhere to and enforce the policies, protocols and guidelines set by the department
Medium Work - Exerting up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.
Positions in this class typically include talking, hearing, seeing, grasping, standing, walking and repetitive motions, stooping, kneeling, crouching, and reaching, climbing and balancing, plus pushing, pulling and lifting.

Responsibilities

Provide technical support and services to the college community ensuring all classes, equipment and community events (both on and off Collin College campuses) run efficiently.
Assist students, faculty, staff and vendors with all computer, Internet, wireless access, and media issues.
Troubleshoot hardware, software and audio-visual problems.
Facilitate conference center/campus events by setting up, running, and tearing down audio-visual equipment.
Setup, install, image and maintain all associated equipment in assigned areas of responsibility.
Monitor emerging technologies, develop specifications and make recommendations for necessary acquisitions of new equipment.
Integrate new technologies into existing structure of classrooms, offices and conference centers.
Maintain accurate records on software, hardware, equipment utilization and problems.
Maintain familiarity with and ensure compliance with district policies and Technology Services standard operating procedures to ensure copyright laws are not violated.
Support all faculty, staff, and college owned student computers, including installation, imaging, and troubleshooting.
Properly document all tickets in ticketing system.
Support requests through ticketing system.
Remediate security threats reported by the Security Department.
Document and maintain accurate inventory and active directory containers.
Create and update knowledge base articles.
Assist with networking and telecommunications upon request.
Follow standards, rules, regulations and orders for electrical and mechanical equipment at all times.
Perform all duties and maintain all standards in accordance with college policies, procedures and Core Values.
Perform other duties as assigned.