Technology Specialist

Atwell, LLC•Lincolnshire, IL

15h•Hybrid

About The Position

The Technology Specialist will be responsible for providing end-user support for Atwell employees across the country. In this role, an employee will be expected to develop and demonstrate proficiency in regard to the essential functions of the job found below.

Requirements

Bachelor's Degree in an IT -Related Field

Responsibilities

Respond to requests for technical assistance in person, phone & electronically.
Troubleshoot all technical-related user issues, including hardware, software, and account issues.
Install various software applications as needed and approved.
Communicate technical information to both technical and non-technical personnel.
Follow all company support procedures.
Log all support-related tasks in company support system.
Set up and deploy workstations, servers, networks, and printers.
Help manage and deploy company cell phones, iPads, and other mobile devices.
Manage inventory for workstations, laptops, and other IT assets in the company tracking system.
Provide support for all Autodesk applications.
Install and support all company standard software.
Stay current with system information, changes, and updates.
Must have the ability to take initiative and solve problems with limited direction.
Ability to lead projects and teams as assigned and directed.
Must have extreme attention to detail.
Excellent customer service skills.
Good communication skills, both written and oral.

Benefits

Generous Paid Time Off
Paid Parental Leave
Flexible work schedules are available for some positions
Tenure Awards — Travel Vouchers to see the world based on your travel preferences
Competitive Compensation packages
Annual bonuses, spot bonuses and peer recognition awards
401K match - 1:1 up to 4% of compensation
Tuition Assistance
Student Loan Repayment
Paid Licensing / Certification Fees and Renewals
Financial Rewards for Obtaining Licensure
Employee Referrals
Annual Wellness Reimbursement for anything wellness related (Gym memberships, fitness tracker, home gym equipment, etc.)
Dependent Care Match
Medical (BC/BS), Dental (Delta), and Vision (VSP)
Family Planning & IVF Benefits
Pet Insurance
Health Savings Account & Flex Spending Account options
Employer paid LTD, STD, and life insurance
Metlife Supplemental Benefits covering accident, hospitalization, and critical illness
Member Assistance Program (MAP) with complimentary counseling sessions, legal benefits, financial consultations, and work/life referral services