Technology Specialist

City of Owatonna • 540 West Hills Circle, MN

1d

About The Position

The Technology Specialist provides technical support to City of Owatonna employees across City locations, including seasonal worksites. The role supports a diverse range of City services and technology, including Police, Fire, and Library operations. The Information Technology Department supports resources such as 33 servers, 141 mobile devices, and 263 PCs.

The position provides end-user assistance, maintains computers and related technology, performs administrative tasks for computer operations, and monitors security and compliance. The schedule is generally Monday through Friday, 8:00 a.m. to 4:30 p.m., with flexibility to support Audio and Video systems and recording of City Council meetings on the first and third Tuesday evenings. The schedule may vary based on operational needs.

Requirements

• Associate's degree or a two-year technical certificate in Information Technology or a related field; one year of information technology or related experience; or an equivalent combination of education and experience to successfully perform the duties.
• Knowledge of desktop support techniques, hardware and software backup procedures, troubleshooting techniques and procedures, multiple computer operating systems, applicable hardware, software and peripheral devices, and customer service principles.
• Skill in operating computers and related software applications.
• Skill in troubleshooting and resolving routine hardware, software, network, and peripheral problems.
• Customer service skills.
• Communication and interpersonal skills sufficient to exchange or convey information and receive work direction.

Responsibilities

• Troubleshoot, diagnose, and resolve hardware and software issues for end users.
• Train and instruct staff on the use of hardware and software.
• Maintain computers, peripheral devices, and various technology platforms.
• Install, configure, back up, restore, test, and update technology equipment and systems, and anticipate replacement costs.
• Perform computer operations administration, which may include maintaining user profiles, updating user permissions, and setting up or resetting usernames and passwords.
• Monitor security and compliance requirements.
• Provide Help Desk support, assist with problem diagnosis and resolution, monitor inventory, and monitor City networks and servers for functionality.
• Support Audio and Video systems and recording of City Council meetings.
• Perform other duties of a similar nature or level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree