Onsite Technology Specialist at Big Geyser

Flexible IT•Brentwood, NY

5d•Onsite

About The Position

Flexible IT is hiring an experienced Technology Specialist to work full-time at Big Geyser's Brentwood location. You will be employed and supported by Flexible IT, but Big Geyser will be your day-to-day workplace. You will work onsite five days per week. Big Geyser is a family-owned beverage and snack distributor that has operated in New York since 1986. Its Brentwood location is a fast-paced, high-energy environment supporting a large regional distribution business. You will work independently as their familiar IT presence, backed by Flexible IT when reinforcement is needed. This is a mid-level role for someone with at least two years of professional IT support experience and a solid technical foundation.

Requirements

At least two years of professional IT support experience in a business environment
The ability to diagnose and resolve common technical issues independently
Hands-on experience with Microsoft 365, Azure, Windows computers, hardware, software, and basic networking
Strong communication and interpersonal skills
Good judgment, organization, documentation, and follow-through
An active interest in AI, including examples of how you have used it to solve a practical problem or improve the way you work

Nice To Haves

Managed Service Provider experience is helpful but not required

Responsibilities

Serve as Big Geyser's primary day-to-day technology resource
Troubleshoot hardware, software, Microsoft 365, Azure, and general end-user issues
Configure and support computers, applications, accounts, and peripherals
Own requests from the initial report through resolution
Keep users informed and document your work clearly
Identify recurring issues and opportunities to improve Big Geyser's technology environment
Work with the broader Flexible IT team when an issue requires reinforcement