Technology Specialist

Openwork • Remote (GA, NC, SC, TX Only), SC

12h • Remote

About The Position

At Openwork, we believe technology should make work easier, not harder. Our Technology Specialist plays a key role in keeping our teams connected, supported, and productive by delivering responsive, high-quality IT support across the organization. This role serves as the first point of contact for employee technology needs and is responsible for troubleshooting issues, supporting device setup and onboarding, managing hardware inventory, and ensuring day-to-day technology operations run smoothly. You’ll work closely with internal teams to resolve issues quickly, improve processes, and maintain a strong employee experience through reliable tech support.

Requirements

• Experience in IT support, helpdesk, or desktop support environments
• Strong troubleshooting skills across hardware, software, and basic connectivity issues
• Familiarity with device provisioning, user onboarding, and account/access management
• Experience using ticketing systems and maintaining accurate documentation
• Strong attention to detail, especially with asset tracking and follow-through
• Clear communication skills with both technical and non-technical users
• Ability to stay organized in a fast-paced, service-driven environment
• A proactive, ownership-driven approach to resolving issues and improving processes

Responsibilities

• Serve as the first point of contact for employee technology support requests through the helpdesk system
• Respond to, prioritize, and triage tickets within defined SLA expectations
• Troubleshoot and resolve hardware, software, and connectivity issues for end users
• Own issues through resolution or escalate to senior technical resources with complete documentation of troubleshooting steps
• Set up, configure, and provision employee devices including laptops, mobile devices, and peripherals
• Support new hire onboarding by ensuring timely device setup, system access, and software provisioning
• Support employee offboarding, including device collection and access deprovisioning
• Maintain accurate hardware inventory and reconcile assets against active employees on a regular basis
• Coordinate device orders, shipping, returns, and overall hardware lifecycle management
• Maintain technology vendor registry including contracts, renewals, pricing, and key contacts
• Contribute to and maintain technology SOPs, documentation, and knowledge base articles; review quarterly for accuracy
• Coordinate with internal technical resources to resolve escalated issues and track progress through resolution
• Research ISP options for office locations and support setup coordination when needed
• Track recurring issues and identify opportunities for process or documentation improvements
• Support additional onboarding/offboarding administrative tasks as needed

Benefits

• Competitive base salary with monthly commissions or bonus potential
• Generous PTO and paid holidays
• Comprehensive healthcare benefits
• Dog-friendly offices (yes, really!)
• A people-first culture built on collaboration, accountability, and shared growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed