Technology Specialist, Quality

Equitable • Waterloo, ON

9d • Hybrid

About The Position

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other. Equitable is a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. The company fosters a culture built on care, passion and curiosity, striving to be their best and welcoming new ideas to deliver positive outcomes. The Technology Specialist is responsible for maintaining, enhancing, and assuring the quality of shared technology solutions and infrastructure. This role partners with cross-functional teams to develop, test, launch, and continuously improve solutions that enhance Equitable’s service experience for internal and external clients. With a strong focus on quality assurance, this role supports business priorities by implementing testing strategies, improving system reliability, and enabling continuous delivery through effective testing, automation, and technical collaboration. Join one of the region’s top employers and be part of something that truly makes a difference.

Requirements

• Post‑secondary degree in Computer Science, Software Engineering, Computer Systems Engineering, or a related discipline, or an equivalent combination of education and relevant experience.
• Foundational to intermediate experience in software quality assurance, including test planning, test execution, defect tracking, and quality control practices.
• Hands‑on experience with test automation concepts, tools, and automated test execution.
• Working knowledge of application infrastructure, technical platforms, and system dependencies.
• Experience using testing and quality management tools such as Azure DevOps, Jira, or similar platforms.
• Experience with automation and testing tools such as Selenium, SmartBear TestComplete, ReadyAPI, or equivalent technologies.
• Working knowledge of development or scripting languages relevant to test automation and quality engineering.
• Strong analytical and critical reasoning skills, with the ability to assess data, observations, and risks to support sound decisions.
• Strong interpersonal and communication skills, with the ability to share insights, provide constructive feedback, and tailor messages to different audiences.
• A client‑focused and solution‑oriented mindset, with a commitment to delivering high‑quality outcomes and positive service experiences.
• Demonstrated growth mindset, including openness to feedback, continuous learning, and the pursuit of professional or industry knowledge beyond baseline requirements.
• Ability to work independently and collaboratively within cross‑functional teams, adapting to diverse working styles and perspectives.
• Comfort managing competing priorities and adjusting to change while maintaining professionalism and a positive outlook.

Nice To Haves

• Contemporary QA certification, or actively working toward certification, is considered an asset.

Responsibilities

• Deliver high‑quality technology and quality assurance services by balancing efficiency, accuracy, and service commitments while escalating issues that require additional support.
• Act as a client‑focused technology partner by collaborating with Business and IT stakeholders to support the design, testing, delivery, and ongoing improvement of shared systems and solutions.
• Build, maintain, and execute test strategies, test plans, test cases, and automated test solutions to ensure solutions meet functional, technical, and quality standards.
• Identify, analyze, document, and validate defects and quality risks through to resolution, supporting continuous improvement and operational stability.
• Support production incidents and service requests, striving to resolve issues at first point of contact and ensuring outcomes meet client and business expectations.
• Perform hands‑on testing, analysis, configuration, and troubleshooting activities to support system reliability, performance, and availability.
• Inspect systems and processes to identify opportunities for improved workflows, efficiencies, and reduced operational risk.
• Monitor test outcomes, system behaviour, and quality indicators to support informed decision‑making and adherence to established policies and standards.
• Provide clear, professional, and tailored communication when explaining technical issues, quality risks, and solutions to diverse audiences.
• Share knowledge, best practices, and feedback with peers to support team capability, continuous learning, and improved delivery outcomes.
• Follow established processes and procedures while identifying potential gaps or risks that could expose the organization to operational or quality concerns.
• Demonstrate agility and adaptability by responding positively to changing priorities, new information, and evolving delivery needs.

Benefits

• Career Growth: Regular learning sessions and development opportunities
• Total Rewards: Allowance provided in place of vacation pay and benefits
• Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees