Technology Specialist II

Twintel Solutions • Garden Grove, CA

12d • Onsite

About The Position

The Technology Specialist II drives operational success and delivers a refined, high-quality customer experience by serving as a primary point of contact for inbound service requests submitted through phone, email, and the ticketing portal, while also playing an active role in customer onboarding, project delivery, and internal operational initiatives. The ideal candidate consistently provides exceptional support through rapid responsiveness, professional communication, and strong technical knowledge. This role requires a highly organized individual who can gather detailed information, maintain accurate real-time documentation, and manage multiple service requests efficiently. Success in this role requires initiative, accountability, and the ability to operate effectively in a fast-paced environment while maintaining a high level of precision and care. The Technology Specialist plays a key role in ensuring customer satisfaction and supporting the overall success of the TWINTEL team. TWINTEL Solutions, Inc. offers a stable, rewarding, and growth-oriented environment with opportunities to advance within the Information Technology field.

Requirements

• High School Diploma required.
• 2+ years of IT Support Experience is desired.

Nice To Haves

• AA or Bachelor's Degree a plus.
• Microsoft Certifications are a PLUS (MCSA/MCSE).
• Cisco Certifications are a PLUS (CCENT/CCNA).
• CompTia certifications are a PLUS (A+/Net+).

Responsibilities

• Provide exceptional frontline support by handling inbound service requests and proactively engaging customers
• Create, manage, and update service tickets with clear, thorough documentation
• Troubleshoot and resolve Level 1 and Level 2 issues, escalating when needed with actionable details
• Monitor and prioritize ticket queues to ensure timely response and resolution
• Coordinate onsite support and serve as an onsite resource when required
• Participate in an after-hours/on-call rotation to support client needs
• Lead or support new client onboarding to deliver a seamless, professional experience
• Document client environments, including users, devices, systems, and access requirements
• Deploy and configure monitoring, management, and security tools aligned with company standards
• Assist with implementation of backups, endpoint protection, and access controls
• Provision and configure hardware, ensuring devices meet company and client standards
• Support projects, deployments, and process improvements to enhance service delivery and operational efficiency

Benefits

• Employer Contributed Medical and Dental coverage plans available
• Paid Holidays and Entitled to Paid Time Off
• 401k matching
• Mobile Phone Stipend available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED