Technology Operations Specialist II

Bank of America•Chandler, AZ

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: Responsible for providing administrative and operational support for RH OpenShift infrastructure, ensuring optimal performance and reliability for PEGA applications. We are seeking an experienced OpenShift Administrator to manage, maintain, and optimize our container platform infrastructure.

Requirements

3+ years of experience in OpenShift administration and Kubernetes
Strong knowledge of Linux administration (RHEL preferred)
Experience with containerization technologies (Docker, Podman)
Familiarity with CI/CD tools (Jenkins, GitLab, Tekton)
Understanding of networking concepts (Ingress, Load Balancers, Service Mesh)
Knowledge of storage solutions in OpenShift (Persistent Volumes, Storage Classes)
Experience with monitoring tools (Prometheus, Grafana, ELK stack)
Scripting skills in Bash, Python, or Ansible
Good understanding of security practices (RBAC, OAuth, TLS)

Nice To Haves

Working knowledge with OpenShift/Containers.
Red Hat Certified Specialist in OpenShift Administration (or equivalent)
Experience and/or certification with Pega Designer Studio
Automation skills to reduce manual activities
Proven team player who can work comfortably in a multicultural environment
Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator
Detail oriented and organized
Must be pro-active, enthusiastic, flexible, results driven with attention to detail
Strong problem solving and critical thinking skills
Motivation to achieve results and the ability to quickly integrate into teams

Responsibilities

Provide L3 support for Copilot Studio platform, agents, and integrations
Troubleshoot issues and coordinate with Ops/Cloud Engineering teams
Own incident lifecycle
Azure access & roles
Power Platform / Copilot Studio admin permissions
Secure elevated access and compliance controls
Monitor agent performance, usage, and reliability using Copilot Studio analytics and Azure monitoring tools
Analyze conversation outcomes, errors, and trends to drive improvements
Assist developers in troubleshooting agent issues, connectors, and platform constraints
Enforce governance standards for agents, connectors, and data access
Support end-to-end agent lifecycle
Identify opportunities for automation and continuous improvement
Install, configure, and maintain OpenShift clusters in on-premises or cloud environments
Manage cluster lifecycle: upgrades, patches, and performance tuning
Implement and maintain CI/CD pipelines using OpenShift tools
Monitor cluster health, troubleshoot issues, and ensure high availability
Configure and manage networking, storage, and security policies within OpenShift
Work closely with development teams to support containerized application deployments
Automate operational tasks using Ansible, Helm, or other scripting tools
Ensure compliance with security best practices and perform regular audits
Provide documentation and knowledge transfer to internal teams
Actively engage and lead product support issues and incidents