Technology Operations Specialist II

Bank of America•Charlotte, NC

4d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems. The Technology Operations Specialist II role plays a critical part in ensuring the stability, performance, and reliability of business-critical applications within the production environment. The function is designed to support 24/7 operations, focusing on rapid issue resolution, proactive monitoring, and continuous service improvement. Operationally, the role emphasizes end-to-end production support, including real-time monitoring using tools such as Splunk and Dynatrace to detect and address system issues before they impact business operations. The position is also responsible for managing and resolving incidents across application, middleware, and database layers, ensuring minimal disruption and adherence to service level agreements. From a technical capability standpoint, the role supports a diverse technology stack, including .NET and Java-based applications, Informatica ETL workflows, Linux systems, and Oracle databases. This breadth enables effective troubleshooting, root cause analysis, and implementation of preventive measures to reduce recurring incidents and strengthen platform resilience. Additionally, the role contributes to operational continuity through deployment support, batch processing, and collaboration with development, infrastructure, and vendor teams. A strong focus on documentation, operational standards, and cross-team coordination ensures consistency and scalability of support processes. Overall, this role underpins operational excellence by driving system stability, improving incident response, and enabling continuous improvements across the production support landscape.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
Proven experience in production/application support roles
Hands-on experience with Splunk and/or Dynatrace for monitoring and troubleshooting
Working knowledge of .NET and/or Java applications
Experience with Informatica (ETL processes)
Strong Linux/Unix troubleshooting and support skills
Proficiency in SQL and Oracle database support
Strong analytical, problem-solving, and communication skills

Nice To Haves

Experience supporting applications in a 24/7 production environment
Familiarity with ITIL processes (incident, problem, and change management)
Exposure to automation or scripting for operational efficiency
Experience with batch processing and deployment tools
Prior experience in financial services or enterprise-scale environments
Ability to collaborate across cross-functional and global teams

Responsibilities

Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems
Mentors other team members and provides technical leadership
Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
Provides release support when needed and manages engagement across audiences
Provides full lifecycle management of the infrastructure and application environments
Ensuring the stability, availability, and performance of critical business applications in a fast-paced, 24/7 support environment.