Technology Specialist-Corrections

Jackson County, Missouri • Kansas City, MO

3d • Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Requirements

• Associate’s Degree in Information Technology, Computer Science, or related field, or five (5) years’ experience.
• Must have a valid Driver License and provide his/her own transportation.
• The associate is provided mobile devices including phone and laptop and is required to be on call outside of working hours for emergency support requirements.
• Must submit to/pass a police background and drug screen.

Responsibilities

• Responds to user requests for support or services including but not limited to touch screen systems, radios, intercoms, CCTV/ video surveillance systems, metal detectors, electronic access control systems, camcorders, body scanning equipment and any other common electronic or technology related hardware or software.
• Reviews incoming support requests from staff members, forwards and collaborates with Jackson County IT Department, outside vendors or service providers.
• Provides regular maintenance and repair, replacement or parts including but not limited to cameras, hardware, electronic intercom, or communication devices.
• Evaluates technology systems and operations monthly and submits findings and recommendations.
• Works with users in conducting training in the use of Detention Center specific software applications and methods, inmate tracking system hardware and software, electronic access control and CCTV/video surveillance hardware and software.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree