TECHNOLOGY SOLUTIONS FIELD ENGINEER

Milner Inc • Morrisville, NC

3h • Onsite

About The Position

As a Technology Solutions Field Engineer (Copier/MFP Technician), you will play a key role in ensuring the optimal performance of our clients’ Multi-Function Printers (MFPs). You’ll perform diagnostics, repairs, and routine maintenance, assist with installations and connectivity, and provide on-site technical support — all while delivering an exceptional customer experience. This is a field-based role serving the greater Raleigh area. A company vehicle is provided for field work. Ongoing training and manufacturer certifications are preferred but not required.

Requirements

• High School diploma or equivalent.
• Valid driver’s license and clean driving record.
• Solid understanding of network connectivity related to print and scan features, or the aptitude and willingness to learn.
• Ability to perform repairs and maintenance with guidance from senior technicians.
• Strong customer service skills and the ability to communicate effectively with customers.

Nice To Haves

• Basic certification or training on a full line of manufacturer models (Ricoh, Konica Minolta, HP, Lexmark, etc.) preferred but not required – we will train the right candidate.
• General knowledge of Microsoft Office / Microsoft 365.
• Familiarity with hardware/connectivity technology and terminology.
• Experience with e-Automate or similar service management software (a plus, not required).

Responsibilities

• Perform diagnostics and repairs on MFP devices to ensure timely, efficient service and minimize customer downtime.
• Conduct routine maintenance on MFPs to prevent breakdowns and ensure optimal performance.
• Assist in the installation and configuration of MFP devices, with a focus on proper network connectivity for print and scan features.
• Provide on-site technical support to customers, resolving basic issues and escalating complex problems to senior technicians or the Service Manager as needed.
• Maintain accurate records of service activities, including parts used, repairs completed, and customer interactions.
• Ensure compliance with all company policies, safety guidelines, and local regulations.
• Stay informed about new models, technologies, and best practices in MFP repair and maintenance.
• Collaborate with team members and the Service Manager to ensure a high-quality customer experience.
• Assist in managing parts inventory by accurately reporting parts usage and needs.
• Provide feedback on recurring issues and opportunities for service improvement.
• Participate in training programs to enhance technical skills, especially in networking/connectivity and MFP repair and maintenance.
• Support senior technicians in training new team members by sharing knowledge gained through experience.
• Maintain accurate and up-to-date documentation for all service calls, including work orders and service reports.
• Manage time effectively to ensure all service calls are completed within assigned time frames.
• Assist with basic territory maintenance and alignment tasks as directed.

Benefits

• Competitive salary
• Comprehensive benefits package
• Company vehicle provided for customer visits and field service
• Ongoing technical training and access to manufacturer certifications
• Opportunities for professional development and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED