Technology Services Technician

Essintial Enterprise Solutions LLC•Palmetto, FL

22h•$30 - $32•Onsite

About The Position

Essintial is a national technology services organization providing on-site support to business and residential customers. The Technology Services Technician installs, configures, troubleshoots, and supports IT, communication, and related technologies in residential and commercial environments. This field-based role is spent primarily on-site completing service requests and representing Essintial professionally in the community. The position also involves managing service tickets, documenting work, coordinating with dispatch, support, and logistics teams, maintaining vehicle tools and inventory, and contributing to evolving workflows and standard operating procedures. Technicians may participate in local outreach, build customer relationships, promote services, and identify potential service opportunities and referrals.

Requirements

At least 5 years of experience in low-voltage cabling, networking, IT support, A/V installation, or a similar field.
Proficiency in at least three of the following areas: networking/Wi-Fi, cabling, smart-home technology, A/V installation, and POS hardware.
Strong troubleshooting and problem-solving skills.
Comfort working with ladders and power tools and performing hands-on fieldwork.
Valid driver’s license and ability to pass an MVR check.
Ability to travel locally and regionally, including up to two hours away, with occasional out-of-state travel.
Ability to lift 50 pounds, bend and kneel, climb ladders, and perform physical tasks.
Strong communication and customer service skills.

Nice To Haves

A technical or business degree.
Relevant industry certifications, such as CompTIA or CTS.

Responsibilities

Install and terminate Cat5e/Cat6 low-voltage cabling.
Set up and configure routers, Wi-Fi networks, and small-business IT equipment.
Install A/V systems, including TVs, monitors, conference equipment, smartboards, speakers, and cameras.
Set up smart-home devices, including thermostats, doorbells, cameras, locks, and lighting.
Support POS systems and retail hardware.
Troubleshoot issues and complete most jobs in a single visit.
Maintain tools, inventory, and equipment in the company vehicle.
Manage daily service tickets and provide timely, professional customer interactions.
Document work accurately and uphold service-quality standards.
Coordinate with Essintial dispatch, support, and logistics teams.
Assist with improving workflows and SOPs as the service model evolves.
Participate in local business or community outreach as needed.
Build positive customer relationships and promote available services.
Identify potential service opportunities and referrals during site visits.