Technology Services Technician I

Anaheim Union High School District • Anaheim, CA

20h • Onsite

About The Position

Under the direction of a school site principal or the Director of Information Systems, the Technology Services Technician I maintains school-site computers, peripherals, and other technology equipment; provides technical support to school administration, staff, and students; and serves as a liaison between school-site personnel and district-level technology support staff. The Technician I classification primarily focuses on computer troubleshooting. Duties also include maintaining hardware and software, responding to service requests, keeping equipment and service records, and supporting users in the operation of technology systems. Related duties may be assigned.

Requirements

• High school graduation supplemented by specialized training in basic computer programming or a related field.
• Two years of responsible work experience operating and managing technology systems and equipment.
• Access to reliable transportation for job-related travel.
• Knowledge of installation and diagnostic methods, tools, and equipment for technology systems.
• Knowledge of Apple and PC-compatible hardware and peripherals, Windows operating systems, application software, basic networking issues, and current computer network technology.
• Knowledge of diagnostic software, safe work methods, record keeping, and inventory control.
• Ability to multitask while remaining patient and flexible; communicate clearly orally and in writing; diagnose equipment failures; interpret manuals; operate and maintain servers; explain technical issues; evaluate problems and solutions; and conduct tests and inspections.
• Ability to adapt to changing priorities and technologies, work independently or under indirect supervision, maintain cooperative working relationships, learn new skills, organize time, and follow oral and written instructions.
• Ability to stand, sit, and walk for extended periods.

Nice To Haves

• Computer-related Associate of Arts degree.
• A+, Network+, IC3, or MCP certification is desirable.

Responsibilities

• Install, maintain, set up, and operate computer systems, peripherals, video technology systems, and audio-visual equipment.
• Maintain servers, modify user access settings, configure backup devices, and perform required backup procedures.
• Load software on servers and computers; configure Windows computers and perform software updates.
• Oversee maintenance, security, surplus, and proper use of technology equipment.
• Troubleshoot and maintain common technology equipment problems, replacing damaged, non-working, or missing parts as needed.
• Troubleshoot and resolve basic network problems.
• Serve as an on-site resource for users and assist staff and students with operating systems and application software.
• Respond to hardware and software service requests, determine appropriate actions, and coordinate with district-level technology support staff or vendors to arrange service or repairs.
• Consult staff, users, and management about requirements for new systems or system modifications.
• Communicate school-site networking concerns and problems to district-level technology support staff.
• Maintain accurate inventories of school-site technology equipment, tag technology assets, and log equipment replacements and service requests.
• Schedule and coordinate use of technology equipment on campus.
• Attend scheduled meetings with district-level technology support staff.
• Assist on-site personnel with developing and implementing training on the operation and care of technology equipment.

Benefits

• The position posting states 100% employer contribution toward employee and family premiums.
• Permanent classified employees receive sick leave, holidays, bereavement leave, and emergency leave.
• Classified employees participate in the Public Employees Retirement System (PERS), with a stated employee contribution of 7% of gross earnings.
• Permanent classified employees working 20 or more hours per week receive medical, dental, vision, behavioral health, and life insurance for themselves and their dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED