Workplace Technology Services - Technology Services Administrator I # 639

COCC•Rocky Hill, CT

11d•$51,002 - $76,606•Hybrid

About The Position

COCC is seeking a technology services administrator to resolve end-user issues and help keep employees productive. In this front-line role, the administrator supports Windows, virtual Linux, and macOS environments; virtual desktop infrastructure (VDI); Zoom; hardware and software; enterprise applications; and user access. Success requires attention to detail, clear communication, timely ticket resolution, and collaboration with technology and business teams. The role is hybrid and rotates between Rocky Hill, Southington, and Avon, Connecticut.

Requirements

Associate’s degree in computer science or equivalent work experience.
1 to 3 years of experience supporting end-user technology environments.
Experience troubleshooting end-user hardware and software issues.
Basic knowledge of Windows desktop installation, configuration, and troubleshooting.
Basic knowledge of physical Windows desktops and VDI endpoints.
Basic knowledge of virtual Linux desktop and macOS desktop environments at the user-support level.
Basic familiarity with thin clients, VDI endpoint devices, and related peripherals.
Basic experience supporting Zoom services, enterprise applications, phones, and mobile devices.
Basic knowledge of desktop and laptop hardware and peripherals.
Basic understanding of user access, patching, and networking concepts.
Basic familiarity with Office 365.
Clear, professional communication skills and the ability to work with technical and nontechnical audiences.
Applicants must have US work authorization that does not currently or in the future require visa sponsorship.
Applicants must pass credit, background, and substance tests prior to employment.

Nice To Haves

Preferred exposure to Active Directory, DNS, DHCP, GPOs, VMware, and MDM.
Exposure to Linux desktop environments in an enterprise or lab setting is a plus.

Responsibilities

Serve as a front-line resource for COCC staff by troubleshooting hardware, software, desktop, application, and access-related issues.
Support Windows, virtual Linux, and macOS desktops in physical and VDI environments.
Manage and support user identities and user access.
Provide support for Production and Disaster Recovery operations.
Install, configure, and troubleshoot Windows, Linux, and macOS desktops.
Troubleshoot desktop and laptop hardware, thin clients, keyboards, mice, webcams, docking stations, and other peripherals.
Support Zoom clients, meetings, rooms, cameras, and audio devices.
Troubleshoot enterprise applications, including M365 enterprise applications.
Assist users with phones and mobile devices connecting to the enterprise environment.
Deploy and decommission equipment using established support procedures.
Respond to and resolve assigned tickets promptly, escalating out-of-scope issues with appropriate technical detail.
Assist with system patching schedules and follow established security guidelines and procedures.
Create, update, and maintain knowledgebase articles.
Accurately document support activities, outcomes, and ticket updates.

Benefits

Medical, dental, and vision insurance, plus ancillary benefits, for eligible employees and dependents beginning the first day of the month following hire.
Company contributions to employees’ health savings accounts (HSA).
401(k) match of 100% of the first 3% employees contribute and 50% of the next 2%; the company may also make a discretionary annual contribution based on profitability.
Generous paid time off, including quarterly wellness days, paid holidays, and a birthday day off.
Hybrid work schedule.
Employee development programs, career pathing, training, and educational resources.
Tuition reimbursement.
Employee appreciation and peer recognition programs.
On-site fitness centers.
Monthly company-sponsored lunches, discounted catered meals, and on-site snacks.
Lifestyle Spending Account (LSA).
Company-paid life insurance.
Wellness initiatives.
Access to financial planning guidance from certified professionals.