Technology Services Lead - Release Mgmt, Global Banking & Payments Production Services

Bank of America•Chandler, AZ

6d•Onsite

About The Position

This role serves as a Lead Release Manager responsible for driving the evolution of release management practices across International Technology & Global Payments Solutions Technology (ITGPST) and Global Banking & CRM Technology (GBCT), supporting a complex application landscape of ~850 applications. The position will lead efforts to transition release management from fragmented, legacy processes to a more standardized, automated, and scalable operating model, improving release efficiency, stability, and risk management. This individual will operate as a key leader within release management, partnering across technology teams to establish consistent processes, drive adoption of modern practices, and ensure effective execution across the release lifecycle.

Requirements

Strong experience in Release Management across complex enterprise environments
Experience supporting large-scale, multi-application release portfolios
Strong risk management and change governance discipline
Proven ability to coordinate across diverse teams and drive alignment
Effective stakeholder management and communication skills
Analytical mindset with ability to leverage data and metrics to improve outcomes
Collaboration
Influence
Production Support
Risk Management
Solution Design
Analytical Thinking
Architecture
Innovative Thinking
Result Orientation
Stakeholder Management
Adaptability
Automation
DevOps Practices
Project Management
Solution Delivery
Process

Nice To Haves

Experience within payments, banking, or financial services technology environments

Responsibilities

Support the transition toward modern release practices aligned with Cutover and Service Now adoption, and automation wherever possible (reporting, planning, tracking)
Identify gaps in current release practices and drive process improvement and standardization
Establish repeatable, scalable processes that improve release predictability and efficiency
Lead end-to-end release planning, coordination, and execution across ITGPST and GBCT portfolios
Drive consistency across multiple LOBs, platforms, and technology silos
Act as a central point of coordination for large-scale, complex release activities
Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
Provides point of escalation for team members, peers, and partner teams, and shares the leadership
Point of Contact for triage of high priority incidents or consulting engagements
Performs all responsibilities of team members from applicable teams
Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
Participates and helps with resource interviews and onboarding processes
Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows
Creates an inclusive team where members are treated fairly and respectfully.
Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
Leads and encourages the identification, escalation and resolution of potential risks.
Knows and develops team members through coaching and feedback.
Manages expenses and demonstrates an owner’s mindset.
Recruits, on-boards and develops talent, and supports talent mobility for career growth.
Delivers results through effective team management, structure, and routines.