Technology Services Lead - Release Mgmt, Global Banking & Payments Production Services

Bank of America•Charlotte, NC

4d•Onsite

About The Position

This role serves as a Lead Release Manager responsible for driving the evolution of release management practices across International Technology & Global Payments Solutions Technology (ITGPST) and Global Banking & CRM Technology (GBCT), supporting a complex application landscape of ~850 applications. The position will lead efforts to transition release management from fragmented, legacy processes to a more standardized, automated, and scalable operating model, improving release efficiency, stability, and risk management. This individual will operate as a key leader within release management, partnering across technology teams to establish consistent processes, drive adoption of modern practices, and ensure effective execution across the release lifecycle. This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully. Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement. Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results. Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks. People Manager & Coach: Knows and develops team members through coaching and feedback. Financial Steward: Manages expenses and demonstrates an owner’s mindset. Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth. Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Requirements

Strong experience in Release Management across complex enterprise environments
Experience supporting large-scale, multi-application release portfolios
Strong risk management and change governance discipline
Proven ability to coordinate across diverse teams and drive alignment
Effective stakeholder management and communication skills
Analytical mindset with ability to leverage data and metrics to improve outcomes

Nice To Haves

Experience within payments, banking, or financial services technology environments

Responsibilities

Support the transition toward modern release practices aligned with Cutover and Service Now adoption, and automation wherever possible (reporting, planning, tracking)
Identify gaps in current release practices and drive process improvement and standardization
Establish repeatable, scalable processes that improve release predictability and efficiency
Lead end-to-end release planning, coordination, and execution across ITGPST and GBCT portfolios
Drive consistency across multiple LOBs, platforms, and technology silos
Act as a central point of coordination for large-scale, complex release activities
Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
Provides point of escalation for team members, peers, and partner teams, and shares the leadership
Point of Contact for triage of high priority incidents or consulting engagements
Performs all responsibilities of team members from applicable teams
Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
Participates and helps with resource interviews and onboarding processes
Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows
Creates an inclusive team where members are treated fairly and respectfully.
Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
Leads and encourages the identification, escalation and resolution of potential risks.
Knows and develops team members through coaching and feedback.
Manages expenses and demonstrates an owner’s mindset.
Recruits, on-boards and develops talent, and supports talent mobility for career growth.
Delivers results through effective team management, structure, and routines.