Technology Services Administrative Assistant

St. Bonaventure University•St. Bonaventure, NY

About The Position

The Administrative Assistant - Technology Services provides administrative, budgetary, customer service, and basic technical support to Technology Services personnel, including the CIO and the Directors of User Services, Enterprise Services, and Information Security and Infrastructure. The position is an important point of contact for Technology Services, working with University departments, employees, students, and vendors to exchange information, coordinate purchases, and support departmental operations. It maintains budget and purchasing records and assists with scheduling, reporting, inventory, and other administrative functions. The role emphasizes customer service and requires basic technical aptitude. Duties include creating and maintaining authorized user accounts, verifying and updating account information, troubleshooting common account and access issues, and documenting and referring more complex issues to appropriate Technology Services personnel. The Administrative Assistant works independently with initiative, organization, and attention to detail, and handles confidential and sensitive information appropriately.

Requirements

High school diploma or GED.
Proficiency in Microsoft Office, general office procedures, and basic financial and accounting practices.
Technical aptitude to learn account administration systems, perform basic troubleshooting, maintain user accounts, and appropriately escalate technical issues.
Strong customer service and communication skills, including the ability to explain technical information clearly to users with varying levels of technical knowledge.
Strong organizational, record-keeping, and time-management skills, with the ability to prioritize and manage multiple responsibilities.
Ability to work independently and collaboratively, follow established policies, and maintain confidentiality of sensitive information.
Ability to work in a customer-focused office and Technology Services environment, manage multiple tasks and priorities, and use standard office and computer equipment.
Ability to lift and move items weighing up to 25 pounds.
Legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Nice To Haves

A minimum of 1 to 2 years of computer and administrative experience is preferred.

Responsibilities

Coordinate purchasing with University departments and vendors, including quotes, orders, contracts, reimbursements, and related records.
Provide administrative support to Technology Services, maintain accurate purchasing data, and handle confidential information appropriately.
Manage monthly budget reports and billing for multiple accounts and University departments.
Oversee copier paper and toner inventory, including ordering, tracking, and distribution across the University.
Provide timely customer support and basic troubleshooting for account, login, email, password, and access issues, escalating more complex problems as needed.
Create, maintain, and update authorized user accounts in accordance with Technology Services security, privacy, and account-management procedures.
Coordinate departmental schedules, calendars, meetings, special projects, and campus information updates.
Provide administrative support as needed and stay current with relevant technology and Technology Services procedures.
Retrieve, sort, and distribute mail and deliveries to appropriate Technology Services personnel.
Perform other administrative and clerical duties as assigned.