Technology Service Technician I - Information Technology

Hard Rock Hotel & Casino Ottawa • Tampa, FL

5d • Onsite

About The Position

This position is responsible for providing technical assistance, support, and advice to hotel and casino staff using computers and computer peripherals. He/she will troubleshoot and diagnose issues as reported by staff, gather data to identify staff needs and then use that information to identify, interpret and evaluate system and network requirements. He/she will also assist other IT staff to conduct user training in the proper use of new hardware and software as it is introduced.

Requirements

• Technical assistance, support, and advice to hotel and casino staff using computers and computer peripherals.
• Troubleshoot and diagnose issues as reported by staff.
• Gather data to identify staff needs.
• Identify, interpret and evaluate system and network requirements.
• Assist other IT staff to conduct user training in the proper use of new hardware and software.

Responsibilities

• Must adhere to the Seminole Tribe's Policies and Procedures.
• Receive, configure, install and support computer hardware and peripherals in a networked environment
• Troubleshoot, diagnose and repair hardware and software issues for users in their workspace
• Assist the Network Administrator and other IT staff in the roll-out of network, operating system and software upgrades and patches as those requirements arise
• Use common hand tools, diagnostic and predictive software and tools to perform routine maintenance and upgrades on computers, peripherals and network hardware and appliances
• Perform other departmental duties as may be required by Management
• Responsible for maintaining a clean, safe and hazard free work environment

Benefits

• Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed