Information Technology Technician

Commonwealth of Pennsylvania • Dauphin County, PA

1d • Hybrid

About The Position

The Pennsylvania Liquor Control Board (PLCB) has an exciting opportunity for a professional Information Technology Technician in the Bureau of Enterprise Infrastructure and Operations, Services and Support Division. This position provides internal customer support as a part of the Pennsylvania Liquor Control Board (PLCB) Service Desk Team; the PLCB Service Desk is the single point of contact for service and support dealing with hardware, software, and procedural Point of Sale (POS) issues as well as all IT-related issues. This position provides first level technical support for the Pennsylvania Liquor Control Board by assisting staff with hardware, software, networking, and POS issues across the Commonwealth.

Requirements

• One year of experience as an IT Help Desk Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
• Two years of experience providing IT support services involving hardware and software installation, operation, and maintenance
• One year of experience providing IT support services involving hardware and software installation, operation, and maintenance and completion of a one-year apprenticeship in the IT technical support field
• An associate degree in an IT field
• An equivalent combination of experience and training
• Must meet the PA residency requirement
• Must be able to perform essential job functions
• Conditional offer of employment will require submission of criminal history reports
• Must pass a background investigation
• An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code
• Other criminal convictions will be reviewed on a case-by-case basis

Nice To Haves

• Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree.

Responsibilities

• Maintain an available status and respond to incoming requests through approved systems
• Record client interactions and track issues in ServiceNow
• Collect information and guide clients through tests to identify problems
• Troubleshoot hardware, software, networking, and POS system concerns
• Arrange repairs and replacements with staff and approved vendors
• Use Active Directory to reset passwords and unlock accounts

Benefits

• Telework: You may have the opportunity to work from home (telework) part-time. With the exception of reporting to the Flank Drive Building four days per month, and as operational needs dictate. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office at 6345 Flank Drive in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree